What are the responsibilities and job description for the Concierge position at Inspired Living at Ivy Ridge?
Welcome to Distinctive Living, we're seeking a Concierge Full-Time for our St Petersburg Community.
Here at Distinctive Living, we want our people to realize their full potential. We're passionate about personal and professional growth and will do everything we can to help you flourish. We deeply care about our team-members and partners and strive to provide a culture where people feel valued and inspired.
The Concierge acts as the first point of contact at the community for our customers through telephone or in-person interactions, this position provides exemplary customer service in a friendly and professional manner. This position is responsible for graciously greeting community visitors, addressing the questions or concerns of prospective or current residents and families, and providing support to sales and marketing and the business office. Pays attention to details and uses creativity to create positive experiences with current and prospective residents by managing the lobby experience for all visitors.
Benefits when choosing a career with Distinctive:
- Medical, Dental and Vision benefits
- Paid Time Off
- 401k Retirement Plan & Life Insurance
- Team Member Assistance Program
Responsibilities:
- Proactively assists residents, families, visitors, and employees with questions or problems resulting in a positive experience; greet all visitors and answer incoming calls in a professional and respectful manner.
- Monitors entry area for visitors and guests, greets and directs as necessary, answers incoming telephone calls and resident calls, forwards and takes messages, receives and sends packages for residents, assists with residents who request assistance with mailing letters and packages. manage the lobby; monitor and ensure desk and lobby are clean and neat; create a comfortable, inviting area; assist the activity director and/or others as necessary in promoting activities with residents in the lobby.
- Follow and communicate company policies and procedures.
- This job description provides a framework for the job; other duties may be assigned as necessary.
Required Skills and Experience:
- High School Diploma or equivalent required.
- Must have six months of experience in a receptionist role or similar function.
- Experience with Microsoft Word and Excel preferred.
- Excellent verbal and written communication skills.
- Able to communicate verbally in person and over the phone.
- Bilingual (Spanish) is a PLUS.
Apply today to learn why Distinctive Living is a certified Great Place to Work!
Salary : $15 - $16