What are the responsibilities and job description for the Experience Treatment Plan Coordinator/Front Desk position at Inspire Dentistry of the Carolinas?
We are a growing, patient-centered general dental practice seeking an experienced Treatment Plan Coordinator / Front Desk Professional to join our positive, supportive team. If you are passionate about providing exceptional customer service, enjoy building relationships with patients, and thrive in a fast-paced environment, we’d love to meet you!
Schedule
- 4 days per week
- 9:00 AM – 5:00 PM
Responsibilities
- Welcome patients with warmth and professionalism.
- Present treatment plans and educate patients on recommended care.
- Verify dental insurance benefits and maximize PPO coverage.
- Accurately estimate patient financial responsibility.
- Coordinate scheduling for treatment and follow-up appointments.
- Answer phones, manage patient communications, and maintain an organized front office.
- Collect payments and review financial arrangements.
- Work collaboratively with the clinical team to ensure an outstanding patient experience.
Qualifications
- 3–5 years of experience as a Treatment Plan Coordinator and/or Dental Front Desk in a general dentistry practice.
- Extensive knowledge of PPO dental insurance verification, benefits, frequencies, limitations, and claim processing is required.
- Excellent communication and customer service skills.
- Strong organizational and multitasking abilities.
- Self-motivated and able to work independently while managing priorities.
- Detail-oriented with a positive, team-first attitude.
- Experience with dental practice management software is preferred.
What We’re Looking For
Our ideal candidate is someone who:
- Loves helping patients understand and accept treatment.
- Takes initiative without needing constant direction.
- Brings a positive attitude to work every day.
- Is dependable, professional, and committed to providing five-star patient care.
- Enjoys being part of a collaborative team that genuinely supports one another.
Pay: $22.00 - $25.00 per hour
Benefits:
- 401(k)
- 401(k) matching
- Employee discount
- Paid time off
- Uniform allowance
Work Location: In person
Salary : $22 - $25