Supervisor - Indiana Medicaid Case Manager

Job Overview

Supervisor is defined as a highly qualified Case Manager with more than two years of experience. The primary role of a Case Manager Supervisor is to provide direct supervision for Case Managers. Supervisor’s will be responsible for; assessment, planning, coordination, implementation, and evaluation of the Case Managers they supervise. The ideal candidate will be a competent individual who will be able to guide and train employees. They will be well-versed in processes under the role’s responsibility and will be results-driven and focused. Supervisor’s will carry a personal case load based on competency and ability level.

We are currently looking to hire Supervisors in the following locations across the state:

* Indianapolis

* Bloomington

* Columbus

* Greenfield

* Greenwood

Responsibilities

· Personal caseload size of 21 (may be temporarily increased based on need)

· Will supervise/support 5-8 Case Managers

· Set goals for performance and deadlines in ways that comply with company’s plans and vision

· Organize workflow and ensure that Case Managers understand their duties or delegated tasks

· Supporting Case Managers with questions and concerns: providing ongoing training through, observation of meetings, one on one meetings, and audit reports

· Monitor Case Manager productivity and provide constructive feedback and coaching through Quality Audits reviewed one on one with each Case Manager supervised

· Receive complaints and resolve problems

· Pass on information from upper management to employees and vice versa

· Prepare and submit evaluations while compiling data and identifying trends and remediation to improve performance

· Decide on reward and promotion based on performance through Annual Evaluations

· Assist with hiring and training new Case Managers

· Ensure adherence to legal and company policies and procedures and undertake disciplinary actions if the need arises

· Maintain community relations, meeting with providers/stakeholders and participating in transition fairs and events

· Assist with coverage when needed in the event of a Case Manager on leave

· Responsible for following the Supervisor Training Guide and the BDDS Quality Guide

Requirements and Skills

Strong verbal and written communication skills

• Ability to conduct annual reviews to discuss job performance, set goals for professional development, establish objectives for contributing to the department’s mission, discuss expectations and accomplishments
• Attention to detail

· Proven experience as supervisor or relevant role

· Familiarity with company policies and legal guidelines of the field

· Excellent communication and interpersonal skills

· Outstanding organizational and leadership skills

Monthly Team Meetings

· Ability to facilitate the team meeting and team huddle agendas

Run Audits monthly/weekly (if needed)

· Open IRs/Open Critical: Review IR follow up. Make sure follow ups are completed every 7 days. Assist CM to get IRs closed within 30 days

· Review Transition paperwork to ensure that timelines are being met

· Case Notes – due by the 25th of each month

· Monitoring Checklists/Incomplete CAPS

· Missing documents

· PCISPs/Service Authorizations

· New Case Assignments

· Open Onboard/Intakes

· Rep Payee Actions Needed

· Running full caseload audits

· Unannounced visits

· LOCSI

· Inactive Medicaid

· Facility Placement

· Provider Closures

Training

· Shadowing new case managers in individual/team meetings

· Meet with new case managers once a week to review tasks

· Attend meetings with Case Managers in person if and when needed for additional support

· Attend state provided trainings (Life course or downtown trainings provided by the state)

· Follow 1st/4-week Plan from Orientation

* Attend vendor fairs as needed

* Participate and/or organize Community Days.

* Please note this job description is not designed to cover or contain a comprehensive listing of activities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time.

Job Type: Full-time

Pay: From $60,000.00 per hour

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Flexible schedule
• Flexible spending account
• Health savings account
• Life insurance
• Paid time off
• Vision insurance

Work Location: Hybrid remote in Indianapolis, IN 46268

Salary : $60,000