Site Operations Manager

The Site Operations Manager will serve as the local operational backbone for the Inspire Brand’s nearshore presence in Bogotá. This role owns new team member onboarding, day-to-day coordination, administrative support, project management, and on the ground execution, ensuring that employees, leaders, and partners have a seamless operating experience. This is a hands-on, highly visible role that bridges local execution with global leadership, while supporting the company’s long-term growth.

Duties and Responsibilities

People & EOR Coordination

· Act as the primary local point of contact for employees regarding EOR related questions (onboarding, processes, escalation)

· Coordinate new hire onboarding logistics, including equipment readiness and workspace access

· Support employee lifecycle processes in collaboration with the EOR and global People teams

· Help reinforce company culture locally through events, communications, and informal engagement

Office & Workplace Operations

· Manage day-to-day coordination with our private WeWork office, ensuring access, badges, meeting rooms, and facilities needs are fully operational · Support visiting leaders and global team members with logistics and scheduling

· Identify future space needs as the team scales and provide input into long-term office planning · Help identify and create office policies including attendance, credit usage, printing, etc

Vendor & Local Partner Coordination

· Coordinate with local vendors (IT support, equipment suppliers, services)

· Track service issues and escalate operational risks when necessary

· Maintain accurate documentation and operating trackers for local operations

· Support procurement coordination (nonfinancial approval only)

CrossCultural & Operational Bridge

· Ensure ways of working across Bogotá and US teams by providing practical insight on local norms, expectations, and communication styles

· Proactively communicate upcoming local holidays and local events or news that impact our Bogotá team

· Flag emerging issues related to morale, engagement, or operational friction early

· Support leadership enablement sessions and external advisors (e.g., consultants)

· Proactively own and operate Site Newsletter to communicate upcoming local holidays, events, news, Colombia initiatives, people activities, etc to global leaders

Scaling & Readiness Support

· Support planning activities related to potential legal entity formation or office leasing

· Help build foundational processes and documentation that survive scaling

· Transition responsibilities smoothly as the Colombia footprint matures

Experience Qualification

· 4 years of experience in an operations, coordination

· Additional preferred 5 years in a business embedded role

· Strong organizational skills and attention to detail

· Excellent interpersonal and communication skills

· Bilingual: Spanish (native) and English (professional working proficiency)

· Comfortable working with global teams across time zones

· Proficient with common productivity tools (e.g., Microsoft 365, Google Workspace)

Required Knowledge Skills or Abilities

· Bi-lingual (Spanish and English) required

· Global Mindset

· Strong analytical, organizational and written and verbal communications skills

· Ability to work and lead collaboration across a wide variety of work styles and personalities in a cross-functional team

environment

· Ability to lead multiple projects simultaneously and deliver on time

· Ability to communicate at all levels to build relationships and enhance partnerships, both internal and external

· Ability to thrive in a fast-paced environment, multi-task, prioritize and be detail oriented

· Self-starter personality who can operate with some supervision

 

Inspire is a multi-brand restaurant company whose portfolio includes more than 33,000 Arby’s, Baskin-Robbins, Buffalo Wild Wings, Dunkin’, Jimmy John’s, and SONIC restaurants worldwide.

We’re made up of some of the world’s most iconic restaurant brands, but we’re much more than just a restaurant company. We’re a team of hundreds of thousands who individually and collectively are changing the way people eat, drink, and gather around the table. We know that food is much more than a staple—it’s an experience. At Inspire, that’s our purpose: to ignite and nourish flavorful experiences.