Operations Performance Strategy Manager

SUMMARY
The Operations Performance Strategy Manager drives operational excellence, profitability, and best in class guest satisfaction by leading a team to execute high impact projects that enhance restaurant performance and growth. This role partners closely with the Director of Operations Performance, Associate Strategy Managers, Operations Performance Managers, and cross functional brand teams to develop, test, and implement strategic initiatives. Leveraging data and business insights, the position identifies opportunities, creates actionable solutions, and communicates results through compelling visual storytelling. The ideal candidate is a self-starter with strong leadership, analytical, and collaboration skills, capable of managing multiple priorities while inspiring teams to deliver measurable results.

RESPONSIBILITIES

• Suggest opportunities through project proposals to improve the existing restaurant execution and drive growth
• Works with the Director of Operations Performance to build comprehensive plans to support strategic initiatives for each brand while helping to test and execute the tactics within the brands
• Lead and motivate a team to complete operational projects with high quality outputs in a timely and efficient manner
• Manage their team's work while working towards their own deadlines and goals, effectively multi-tasking between different project goals and brands
• Gives direct and actionable feedback to their team to improve performance and develop their potential while also holding the team accountable and driving an ownership culture
• Utilize Excel, Power BI, and other analytical tools to gather insights, track performance, and analyze business metrics
• Create and develop data visualizations to inform operational decisions, communicate results, and drive action
• Collaborates effectively across a matrixed environment and builds strong working relationships with the ICR Team, ICR Field Teams, and Brand related partners
• Present analytical insights and actionable strategies in compelling and clear written, verbal, or visual formats
• Identify operational challenges and opportunities and develop data-backed solutions
• Research, reconcile, and synthesize information to improve processes, outcomes, and results

EDUCATION AND EXPERIENCE QUALIFICATIONS

• Bachelor's Degree
• 1 years of experience in restaurant operations or restaurant marketing for a specific brand

REQUIRED KNOWLEDGE, SKILLS, OR ABILITIES

• Understanding how to execute in the field context and with field team members
• Proven ability to get up to speed on another brand or topic in <90 days
• Self-Starter and someone who enjoys asking questions and digging into topics
• Able to lead and guide employees in an inspiring and motivating way to achieve common goals
• Experience managing another person's work while working towards their own deadlines and goals
• Able to multi-task between different project goals
• Able to give direct and actionable feedback to their team
• Develops and maintains strong relationships with key stakeholders and partners
• Able to collaborate effectively across the organization to achieve objectives
• Experience developing out a schedule of activities with deliverables and deadlines
• Able to prioritize appropriately based on what the environment calls for
• Ability to stick to a schedule while working towards overarching goals
• Develops KPIs and outcomes to evaluate project performance against
• Experience with Excel or other analytical software at an intermediate level
• Understand the basic financials of our business (Labor, Food Waste, etc.)
• Comfort with Power BI and utilizing reports and dashboards to drive action
• Strong problem solving and analytical skills with the ability to research, reconcile, and arrive at conclusions based on information
• Ability to effectively communicate information and data whether in a written, presentation, or verbal format
• Ability to story tell within a visual format
• Able to create presentations that appropriately communicate their goals, plans, actions, and results

TRAVEL REQUIRED

• Up to 10%

Inspire is a multi-brand restaurant company whose portfolio includes more than 33,000 Arby’s, Baskin-Robbins, Buffalo Wild Wings, Dunkin’, Jimmy John’s, and SONIC restaurants worldwide.

We’re made up of some of the world’s most iconic restaurant brands, but we’re much more than just a restaurant company. We’re a team of hundreds of thousands who individually and collectively are changing the way people eat, drink, and gather around the table. We know that food is much more than a staple—it’s an experience. At Inspire, that’s our purpose: to ignite and nourish flavorful experiences.