What are the responsibilities and job description for the Customer Relations Coordinator - Dunkin', Baskin-Robbins, Buffalo Wild Wings position at Inspire Brands?
Beyond flexible schedules and other awesome work perks, Inspire is a place where we surround ourselves with people, we value to better the products we love by rolling up our sleeves for work that fuels us.
SHIFT:
Monday - Thursday 10am-7pm, including one weekend shift from 7am-3:30pm OR
Tuesday - Friday 10am-7pm, including one weekend shift from 7am-3:30pm
RESPONSIBILITIES
Answering Dunkin', Baskin Robbins and Buffalo Wild Wings customer contacts, resolving issues that may have a technical aspect to it. Primary channels are phone calls and emails.
Improve customer satisfaction by actively listening, acknowledging, accurately categorizing customer contact reasons/experiences and respond accordingly.
Provide accurate responses by actively participating in daily departmental communications, maintaining awareness of existing products as well as new product and promotional initiatives
Ability to multitask using multiple databases to accurately research and respond to inquiries
Ability to quickly recognize escalating trends and problem solve potential root causes
Ensure data/report integrity by continuously understanding use of tools and the business needs for information
Identify, communicate, and escalate in a timely manner contact trends to appropriate business units to ensure proactive response/resolution
QUALIFICATIONS
4-year Degree
Previous customer service experience
Demonstrated ability to troubleshoot and problem solve
Ability to listen, talk, and type simultaneously
Pay: $16.75 - $25.13 per hour
The base hourly pay range above represents the low and high end of the pay range for this position. Actual placement within this range will vary based on various factors including but not limited to experience, education, training, and location. Hourly rates may vary based on state/local minimum wage requirements. Hourly team members will be eligible for overtime in accordance with applicable law and Inspire Brands policy.
We’re made up of some of the world’s most iconic restaurant brands, but we’re much more than just a restaurant company. We’re a team of hundreds of thousands who individually and collectively are changing the way people eat, drink, and gather around the table. We know that food is much more than a staple—it’s an experience. At Inspire, that’s our purpose: to ignite and nourish flavorful experiences.
Salary : $17 - $25