CRM Systems Supervisor, Foundation

PURPOSE

The Inspire Brands Foundation ignites and nourishes change for good by supporting the philanthropic efforts of Inspire Brands and its portfolio of companies.

The CRM Systems Supervisor, Foundation is responsible for the systems development and the quality, structure and scalability of Inspire Brands Foundation data being used by systems and staff.

RESPONSIBILITIES

Systems and Data

• Create, update, and maintain data in all IBF systems

• Troubleshoot and resolve issues with systems

• Build and maintain reports for IBF team

• Educate and train IBF team on CRM

• Manage data transfers between systems (CRM, Business Intelligence, Accounting and Treasury)

• Manage and lead quarterly data clean ups

• Execute yearly donor letters for the foundation

• Ensure all third-party payment information is in CRM

• Ensure all data accuracy and integrity for audit preparation and compliance

• Ensure grantee portal data is secure

• Create, update, and maintain email lists/segments

• Create, update, and maintain email communication journeys

• Assist with grants and fundraising processes

Reporting

• Develop and provide reporting for Inspire Brands Foundation team

• Prepare reports for Inspire Brands Foundation Leadership Team

• Ensure accurate reporting for Inspire Brands Foundation Team

• Work with Inspire Brands Business Intelligence team to secure data on Foundation fundraisers

Miscellaneous

• Provide assistance with ad hoc IBF projects (as time permits)

Perform other duties assigned by the Executive Director

EDUCATION AND EXPERIENCE QUALIFICATIONS

• 4 Year Degree and/or Bachelor’s degree in a relevant field preferred

• 2-5 years of professional work experience

• Minimum 2 years of experience in Salesforce CRM experience

• Salesforce Certified Administrator preferred

• Extensive Salesforce CRM knowledge

• Naturally organized and methodical with strong attention to detail

• Deep analytical skills

• Able to multitask and adapt quickly to changing priorities

• Self-starter

• Expert working knowledge in Excel

• Excellent written and verbal communication skills

Inspire is a multi-brand restaurant company whose portfolio includes more than 33,000 Arby’s, Baskin-Robbins, Buffalo Wild Wings, Dunkin’, Jimmy John’s, and SONIC restaurants worldwide.

We’re made up of some of the world’s most iconic restaurant brands, but we’re much more than just a restaurant company. We’re a team of hundreds of thousands who individually and collectively are changing the way people eat, drink, and gather around the table. We know that food is much more than a staple—it’s an experience. At Inspire, that’s our purpose: to ignite and nourish flavorful experiences.