What are the responsibilities and job description for the Patient Care Coordinator position at Inspire Aesthetics?
About Us
Inspire Aesthetics (a proud partner of Inspire Aesthetics Group) is where beauty meets excellence in plastic surgery and aesthetic care. Located in the vibrant communities of Delray Beach and Fort Lauderdale, FL, we are the premier destination for those seeking exceptional cosmetic transformations.
At Inspire Aesthetics, we take pride in our compassionate plastic surgeons, master injectors, and highly skilled staff members who rank among the finest in the industry. With our commitment to excellence, you can trust that your career will flourish in our welcoming and inclusive environment.
We are seeking a Patient Care Coordinator to work full-time in our Delray Beach and Fort Lauderdale offices (Delray 3-4 days/week and Fort Lauderdale 1-2 days/week).
Summary/Objective
We have an exciting opportunity for a Patient Care Coordinator with strong sales experience to join our growing practice. The Patient Care Coordinator is responsible for ensuring the quality of care provided to our patients. They act as the liaison between the patient and the surgeon. This position understands all the procedures offered within the practice and can confidently educate patients. In this position, creating a comfortable customer experience is key.
Essential Duties/ Responsibilities
Responsibilities include but are not limited to:
- Responds to web leads and phone calls from potential patients.
- Follows up with potential patients who need to schedule services, or who have yet to schedule services.
- Educates patients and possible patients on services, surgical process, and the practice.
- Assists surgeon in consultations with patients by documenting services discussed.
- Prepares and presents quotes for services.
- Cross-selling procedures and products offered in the practice.
- Communicates information about procedures, surgical process, and the practice effectively.
- Exemplifies the desired culture and philosophies of the organization working effectively as a team member with other members of management and the clinic staff.
Qualifications
- At least 1 -2 years of experience in an ASC/office-based surgery center preferred.
- Extensive sales and/or customer service experience.
- Excellent written and verbal communication.
- Strong knowledge of cosmetic surgery procedures, treatments, and surgeries.
- Fosters an environment of collaboration and respect with colleagues, nurses, and other healthcare team members.
- Experience with Microsoft Office (Word, Excel, Outlook).
- Bilingual preferred
Benefits
- 401(k) plus company match
- Health insurance
- Vision insurance
- Dental insurance
- Paid time off
- Paid Holidays
- Short and long term disability coverage
- Life insurance
- Supplemental insurance
Work Schedule: Monday - Friday 8 am - 5 pm