What are the responsibilities and job description for the Personal Vacation Advisor position at Inspirato?
Reporting to: Team Manager
Location: Remote
At Inspirato, we are committed to promoting diversity, equity, and inclusion in all we do—in our workplace, our business initiatives, our marketing, and the causes we support. As an innovator in the industry, we also recognize the valuable role diverse perspectives play in keeping us on the cutting edge of our business. Together we span ages, abilities, cultures, races, religions, gender identities, and sexual orientations. We not only embrace those differences, we celebrate them.
Downtown Denver-based Company seeks a dynamic service-oriented professional who is highly-organized with a desire to cater to our unique luxury clientele. The ideal candidate will have thrived in an environment where they developed relationships and exceeded expectations for a client base that expects nothing short of an exceptional.
There is no business like the vacation business and the Inspirato brand of vacation is like no other in our industry. We’re building a team of like-minded individuals with a laser focus on service. Personal Vacation Advisors embrace and live the Inspirato brand in every member interaction and support Team Managers in managing all aspects of the member experience.
Job Overview
Personal Vacation Advisors provide personalized customer service by researching member backgrounds, travel preferences, destinations, residences and activities to recommend and facilitate memorable vacation experiences. Ideal candidates are very customer service focused, detail oriented and enjoy working in a fast-paced environment.
Primary Activities and Skills
- Assist the Team Manager with achieving territory revenue goals and helping manage member requests and communications.
- Leverage portfolio and personal travel knowledge to provide vacation and experience suggestions for members.
- Excellent written and verbal communications skills and attention to detail with member correspondence related to Inspirato trips and membership.
- Computer savvy; comfortable using a computer system to track requests and manage database information.
- Proficient with current communication technology (MS Outlook, Chat applications, etc.) and aptitude to learn new systems (working knowledge of Salesforce.com extremely helpful).
- Coordinate tasks and goals with Destination Concierges, vendors and other teams as needed.
- Weekend /Holiday /Early Morning /Evening coverage will be required on a regular basis.
Qualifications: Candidate must meet the following qualifications:
- College degree or relevant experience.
- Customer service experience and/or hospitality background.
- Strong customer service/ client relations skills
- Excellent phone and written communication.
- Proficient with current communication technology (MS Outlook, Chat applications, etc.).
Compensation - $44,000 Base Salary, $50,000 On Target Earnings.
We believe in building a compensation structure that reflects the comparable market pay rate for positions at companies similar in size, revenue generation and geographic location; in addition to individual factors including seniority, performance-based merit, education/training and experience related to scope of responsibilities.
Commission – This position is eligible for the 2022 Commission Plan. Additional details will be as set forth after your initial start date.
Benefits – This position is eligible for a health and welfare benefits package including medical, dental & vision insurance.
FAM Trip – This Position is eligible for the Employee Familiarization Travel Program following three (3) consecutive months of employment. This program provides you up to one seven (7) day reservation in an eligible Inspirato property per your employment calendar year – subject to seasonal property demands and the company Employee Familiarization Travel Program Terms and Conditions.
Internal applications due by 3/2/22.
Salary : $44,000 - $50,000
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