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Program Manager, Disaster Case Management & Temporary Housing
Local Remote/Local Travel | Mission-Driven Nonprofit
Connective is seeking a Program Manager to lead the design, implementation, and growth of Disaster Case Management & Temporary Housing programs. In this role, you'll manage day-to-day program operations, lead within that program scope, drive continuous improvement through ongoing partner engagement and data analysis, and partner with internal and external stakeholders to ensure flood-affected households in Kerr County, TX access critical services efficiently and equitably.
After the local Kerr County programmatic duties have concluded, you will transition to a core Program Manager supporting broader Connective programs, resource navigation systems, and operations as needed.
Why You’ll Love Working for Connective
We care deeply about people, both the communities we serve and the team we build together. You’ll be part of a mission-driven organization working to make social services more accessible, empathetic, and connected, alongside colleagues who bring curiosity, compassion, and a strong sense of purpose to their work every day. Our best-in-class benefits package includes:
- Competitive Pay: Annual base salary range is $75,000-$90,000, depending on experience, with annual bonuses and cost of living increase offered, based on your contributions and performance
- Comprehensive Health Coverage: Starting on day one - Medical, dental, vision, short-term and long-term disability, and life insurance
- Retirement Planning: 401(k) plan with employer match of up to 6%
- Flexible Financial Options: Health Savings Account (HSA) or Flexible Spending Account (FSA) available
- Time Off & Well-Being: 20 days of PTO/floating holidays plus 11 paid company holidays that support rest, recharge, and life outside of work
- Parental Leave: 8 weeks at 100% pay, 4 weeks at 50% pay, plus up to 4 additional unpaid weeks; includes adoption of a child
- Employee Support: Access to a comprehensive Employee Assistance Program (EAP), including mental health and legal resources for you and your family
- Work Flexibility: Employees may work from anywhere within the Houston area, with additional flexibility to travel to local counties. (Kerr, Kimble, Harris, Ft Bend, Galveston, Montgomery, Waller, and Brazoria).
At Connective, we’re committed to creating an environment where you feel supported, trusted, and empowered to grow. Your ideas and perspective will matter here. We prioritize collaboration over hierarchy, encourage learning and experimentation, and make space for balance so you can show up as your full self at work and beyond.
Required Qualifications:
- 4+ years of experience in program, project, design management, or strategy roles, including end-to-end management of technology-enabled initiatives such as CRM implementations.
- 1-3 years of experience leading, supervising, or managing teams and cross-functional stakeholders.
- 1-3 years of experience working in a nonprofit, social services, or high-volume customer service environment.
- Strong written and verbal communication skills, with the ability to translate user needs into actionable recommendations for leadership.
- Exceptional organizational skills, attention to detail, and commitment to Connective’s mission of expanding equitable access to social services.
- Live within one of the following counties and willing to travel as needed. (Kerr, Kimble, Harris, Ft Bend, Galveston, Montgomery, Waller, and Brazoria).
Preferred Qualifications:
- Experience gathering, documenting, and translating end-user requirements into actionable process or technology solutions.
- Proficiency with Excel or Google Sheets, including data cleaning, organization, analysis, and reporting.
- Experience working with Salesforce or other CRM platforms to support program operations and user needs.
- Familiarity with nonprofit or social services programs, such as case management, benefits navigation, disaster recovery, or related service delivery models.
- Bachelor’s degree or equivalent combination of education and relevant professional experience; bilingual English/Spanish skills are a plus.
Responsibilities as the Program Manager, Disaster Case Management & Temporary Housing
include:
Program Design & Delivery
- Plan, implement, and continuously improve programs using project management and human-centered design approaches.
- Define stakeholder roles, responsibilities, timelines, and success measures to support effective execution.
Stakeholder Engagement
- Build and maintain productive relationships with internal teams, community partners, and external stakeholders.
- Establish communication, reporting, and feedback processes that drive alignment and accountability.
Operations & Quality Assurance
- Oversee program operations, monitor service quality, and ensure compliance with program standards.
- Identify issues, implement sustainable solutions, and maintain clear documentation of processes and best practices.
Data, Technology & Continuous Improvement
- Analyze program data to identify trends, measure performance, and inform decision-making.
- Manage program use of Salesforce and other tools, gather user feedback, support training, and translate business needs into technical requirements.
Equity & Adaptability
- Advance equitable access to services by centering the needs of historically marginalized communities.
- Navigate changing priorities and respond effectively to crises in a fast-paced environment.
Disaster Case Management & Temporary Housing Programs
- Lead training, stakeholder meetings, case coordination, and partner engagement activities.
- Monitor assessments, manage caseload allocation, coordinate housing placements, resolve program issues, and prepare reports for funders and leadership.
About Connective
Connective is a Houston-based civic technology, design, and collective action nonprofit working to make social services more connected, empathetic, and accessible. We design human-centered programs, build innovative tools for providers, and drive community-wide changes to improve how people access support.
Getting help is often difficult and can even be dehumanizing, especially as climate risks and economic pressures grow. We envision a future where communities are resilient, crises are anticipated, and people can access support with dignity. By partnering across sectors, we turn barriers into bridges and expand access for those who need it most.
Ready to build systems that power meaningful change?
Join Connective and help reimagine how communities access support. Apply today to shape the future of human-centered social services.
This role is not eligible for employer visa sponsorship.
Connective is firmly committed to building a diverse team that reflects the communities we serve. We value your unique experiences and strongly encourage people of color, LGBTQ+ individuals, women, minorities, people with disabilities, system-impacted people, veterans, and people of all ages to apply. Connective is an equal opportunity employer. Applicants will not be discriminated against because of race, color, creed, sex, sexual orientation, gender identity or expression, age, religion, national origin, disability, ancestry, marital status, veteran status, or any protected category prohibited by local, state, or federal laws.
Salary : $75,000 - $90,000