Patient Coordinator - Bilingual - San Antonio

Patient Coordinator

Are you passionate about making a real difference in people’s lives? Our client, a nationally recognized leader in compassionate, value-based healthcare, is seeking a dedicated Patient Coordinator to join their mission-driven team. In this pivotal role, you’ll guide patients through the admission process, from initial intake to final delivery, ensuring individuals receive the right level of care, support, and clinical services tailored to their needs. As the first point of contact, you'll help create a seamless, respectful, and reassuring experience that reflects the organization’s core values of empathy, integrity, and excellence. If you thrive in a purpose-driven environment and love helping others, this is your opportunity to make every interaction count.

Best-in-Class Benefits and Culture:

Our clients value the time and efforts of their employees. They offer competitive compensation of $17.50 per hour, with a pay differential of $1.00 per hour for candidates with fluency in Spanish. Incentive compensation starts after 90 days as metrics are met. Additionally, their extensive benefits package underscores their commitment to your success. The benefits package includes:

• Comprehensive health coverage: Medical, dental, and vision insurance start on day 1
• Robust retirement planning: 401(k) plan available with employer matching
• Financial security: Life and disability insurance for added protection
• Flexible financial options: Health savings and flexible spending accounts offered
• Well-being and work-life balance: Paid time off, birthday program, and training opportunities 

Additionally, they strive to create the best possible environment for their employees, where individuals can learn and grow within the company. They aim to provide a collaborative environment where everyone feels encouraged to contribute to their processes, decisions, planning, and culture.

To be successful, you should possess:        

• A High school diploma or GED.
• Ability to type at least 45 WPM; basic proficiency with computers and software applications.
• Solid phone communication with empathy, patience, and professionalism.
• Ability to work independently, manage time effectively, and quickly learn program structures and procedures.

Your responsibilities as the Patient Coordinator will include:        

• Respond to incoming referrals, verify demographic and insurance information, and assess the organization’s ability to meet patient needs.
• Establish delivery schedules, consult with patients and caregivers to determine their supply needs, and submit the required paperwork for physician approval.
• Follow up with physicians for completed paperwork, secure insurance authorizations, and document all interactions per policy.
• Communicate with referral sources, patients, and internal teams to resolve issues and provide alternative resources when needed.
• Conduct courtesy follow-ups, participate in training, and ensure compliance with company policies and values.

About Our Client

Our client is a leading provider of value-based care solutions, specializing in incontinence management and patient-centered support. With over two decades of experience, they focus on delivering compassionate, individualized coaching and high-quality medical products that empower patients to manage their health with dignity and confidence.

Take the Next Step:

If you're ready to be part of something bigger — where your work has purpose and your impact is real — apply today and help transform the patient experience, one interaction at a time.

Our client is an equal opportunity employer that welcomes and encourages diversity in the workplace. It does not discriminate based on race, color, religion, marital status, age, national origin, ancestry, physical or mental disability, medical condition, pregnancy, genetic information, gender, sexual orientation, gender identity or expression, veteran status, or any other status protected under federal, state, or local law.