Help Desk / Level 1 Technical Support Specialist

Help Desk / Level 1 Technical Support Specialist

Bloomington, MN - Onsite

Our client is seeking someone who enjoys resolving issues and helping customers. As the Help Desk / Level 1 Technical Support Specialist you will assist customers with technical issues or questions via phone calls or communicating with them through messaging platforms in a primarily onsite role based at their Bloomington, MN headquarters.

To thrive, you should have: 

• Bachelor’s degree in Information Technology, Computer Science, or equivalent work experience.
• Recent graduates and candidates with 1–2 years of relevant experience are encouraged to apply. 
• Strong analytical and problem-solving skills with exceptional attention to detail, accuracy, and the ability to clearly communicate technical concepts to diverse audiences. 
• Proficiency in Microsoft Office and working knowledge of HTML, CSS, and JavaScript preferred. 
• Excellent organizational, project management, and follow-up skills, with the ability to manage multiple priorities in a fast-paced environment. 
• Customer-focused professional with outstanding interpersonal and presentation skills, committed to delivering timely solutions and ensuring customer satisfaction.

Your duties as the Help Desk / Level 1 Technical Support Specialist will include: 

• Guide new customers through the implementation process by conducting virtual onboarding sessions, ensuring successful adoption of digital services and positive user experience. 
• Provide Level 1 technical support by troubleshooting customer issues via phone and email, resolving inquiries efficiently and escalating complex cases to Level 2 support when appropriate. 
• Create and maintain user documentation, including operational guides and reference materials, to improve customer self-service and product knowledge. 
• Partner with Account Management, Product, and Sales teams to support customer retention initiatives, identify cross-sell and upsell opportunities, and deliver exceptional customer service. 
• Support Customer Care operations across multiple company platforms, assisting with customer inquiries and special projects as needed.

Best-in-Class Benefits and Culture:

Our client values their employees’ time, talent, and contributions. Their commitment to your success is reflected in a collaborative, respectful workplace culture and competitive pay based on experience, along with a best-in-class benefits package that supports your quality of life, including:

• Competitive hourly wage of $18 - $25, based on experience
• Generous paid time off (PTO) and paid holidays
• 401(k) Safe Harbor plan with 3% employer-paid contribution for eligible employees
• Comprehensive insurance coverage, including medical, dental, vision, life, and disability
• Incentive pay opportunities and additional voluntary benefits

Our client fosters a culture of collaboration, camaraderie, care, and openness, where team members work together to produce quality results and support one another. If you’re looking to grow with a company that genuinely values its people, they’d love to hear from you.

About Us:

Our client is a small, growing business in the Bloomington, MN area, specializing in high-quality, cost-effective products for professional services firms nationwide. As a leader in ecommerce, marketing, and customized print solutions, we help firms run and grow their practices through professional supplies, custom folders, tax forms, and digital products.

Our company operates on entrepreneurial principles and is guided by core values centered on teamwork, continuous improvement, and a bias for action. They’re seeking someone who thrives in a fast-paced, seasonal environment, enjoys wearing multiple hats, and is motivated to grow alongside a company that values every impression and every team member.

Drive Growth Where Strategy Meets Action

Lead high-impact direct response products from concept to conversion, own the strategy, the P&L, and the performance in a role where data fuels decisions and results are visible. Apply now to shape powerful campaigns from our client’s Bloomington, MN headquarters, with the flexibility to work remotely when it makes you most effective.

Our client is an equal opportunity employer that welcomes and encourages diversity in the workplace. They do not discriminate based on race, color, religion, marital status, age, national origin, ancestry, physical or mental disability, medical condition, pregnancy, genetic information, gender, sexual orientation, gender identity or expression, veteran status, or any other status protected under federal, state, or local law. They consider qualified applicants with criminal histories in accordance with applicable laws.

#PRO