E-Contact Center Specialist

E-Contact Center Specialist

At Liberty Bank and Trust, a leading Black-owned financial institution serving communities for over 100 years, the E-Contact Center Specialist plays a vital role in delivering exceptional customer service through phone and live chat support. In this role, you will identify customer needs, resolve inquiries, provide guidance on banking products and digital services, and promote financial solutions that strengthen client relationships. If you’re passionate about customer experience, call center operations, and growing your career in the financial services industry, this is your opportunity to make a meaningful impact.

Why you’ll love working at Liberty Bank and Trust:

As you might expect, we value every member of our team. That's why we offer competitive pay and an extensive benefits package, including:

• Comprehensive Medical, Dental, Vision, and Life Insurance
• Solid Work/Life Balance, including PTO and paid holidays
• Financial wellness, including an FSA, 401 (k), and match, Educational Reimbursement, and Life Insurance
• Family assistance, including Adoption Assistance and EAP/Health and Welfare Assistance
• Growth opportunities, including Training and Development and Leadership Development
• Substantial perks, including Online Marketplace* discounts on a variety of goods and services, ERG/ Ambassador Group, and Free and reduced-rate bank services 

At Liberty Bank and Trust, our culture is built on CLEAR values: Community, Leadership, Excellence, Accountability, and Resiliency, guiding how we serve customers and support each other every day. We are mission-driven, committed to equitable access to quality banking, and deeply rooted in community impact, where respect, inclusion, and empowerment are fundamental to our workplace. Team members enjoy a positive environment with competitive benefits, leadership development, and opportunities to grow while making a meaningful difference in the lives of customers and the communities we serve.

What you’ll do as an E-Contact Center Specialist

• Deliver responsive, high-quality customer support in a fast-paced contact center environment, ensuring accuracy, professionalism, and adherence to banking compliance standards.
• Provide comprehensive assistance with retail and business online banking platforms, including mobile app support, bill pay, ACH transfers, Zelle®, debit card services, and digital account access troubleshooting.
• Perform account servicing functions such as stop payments, account updates and closures, loan payment support, statement reproduction, tax document reissuance (1098/1099), and mobile deposit adjustments.
• Identify customer needs and promote relevant banking products and financial services to meet performance goals while enhancing the overall customer experience.
• Conduct account audits, verify transactions within approval limits, monitor fraud alerts, and ensure compliance with bank policies, regulatory requirements, and operational procedures.

As an E-Contact Center Specialist, you should have

• High school diploma or GED required; 6 months to 1 year of customer service, call center, or retail banking experience preferred, with a solid track record of meeting performance and sales goals.
• Solid knowledge of banking products and financial services, with the ability to identify customer needs, recommend solutions, and comply with banking regulations, privacy standards, and compliance requirements; no licenses or certifications required.
• Proficiency in Microsoft Office (Word, Excel, PowerPoint, Outlook) and the ability to navigate multiple computer systems, CRM platforms, and digital banking applications in a fast-paced contact center environment.

About Liberty Bank and Trust

We are America’s first billion-dollar Black-owned bank and have proudly served communities across 11 states for over 50 years. We are building a team of mission-driven individuals committed to empowering people, businesses, and communities to thrive. By providing access to financial tools and services, we help people achieve goals such as homeownership, business growth, and financial education. Whether it’s a community, a burgeoning business, or untapped talent, we believe in the possibility of financial freedom. To find out more about our financial solutions and our community impact, visit us at www.libertybank.net 

If you’re looking for a company where your ideas matter, your growth is supported, and your impact is acknowledged, Liberty Bank is the place for you.

We are an equal opportunity employer, and all qualified applicants will be considered for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, or any other characteristic protected by law.