What are the responsibilities and job description for the Contact Center Support Expert position at Insite Managed Solutions?
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Curious? Join the Insite Journey!
Full-Time, In-Office 1336 SE 47th Street Cape Coral, 33904 for 5 weeks then remote based on performance, Training start date Monday, December 1st
Why join Insite? $17 hourly, 401k, PTO, and benefits (health, vision, dental, short/long term disability, and more eligibility within 1 month of start date). We also offer rotating employee events and activities, Hawaiian Fridays, and employee celebrations!
Are you a good fit for our team? Insite’s purpose is to help people win. We seek individuals that enjoy working in a collaborative environment and celebrate continuous improvement. We also seek people that strongly resonate with our Core Tenets: Embrace the Journey, Stay Curious, Be Exceptional, and Succeed Together!
Come join the 3x J.D. Power certified program recognized for providing an "An Outstanding Customer Service Experience" for Phone support*!
This Contact Center Support Expert position provides customer service and troubleshooting support for Delta Faucet Company products via telephone, such as faucets, fixtures, etc. You will utilize critical thinking skills to provide support services to customers such as consumers, plumbers, and dealers with varying levels of faucet and fixture knowledge. As a Contact Center Support Expert, you will support various call types, including several different contact types such as phone, email, text message, and social media. This position will handle customer interactions by delivering a “Best in Class” approach. You will accomplish this by responding quickly on the telephone with intelligence and etiquette.
How you will help us Succeed together:
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Must be 18 years or older
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Availability to work Monday - Friday 8 am – 6 pm and Saturday 9 am -6 pm EST
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Ability to work in-office 100% of the time
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Availability to work weekends and holidays
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Ability to quickly identify a customer’s challenge and provide an appropriate solution
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Ability to work in a stationary cubicle environment that requires sitting for long periods
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Superior customer service, patience, and communication skills
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Comfortable with technology and possess the ability to navigate within multiple systems, multiple screens, etc.
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Proficient typing skills
How you can Stand out:
- Interest or experience in DIY home repair
Salary : $17