Premium Parking Team Lead

Position: Premium Parking Team Lead

Location: Glendale, AZ

Reports to: Parking Manager

Classification: Part Time – Hourly – Non-exempt

Who We Are

Insignia Event Services is a leading event solutions provider, affiliated with the Arizona Cardinals, proudly producing all events at State Farm Stadium, including Arizona Cardinals home games. Complementing the events at State Farm Stadium, Insignia Event Services exclusively manages Sportsman's Park and Heritage at Sportsman's Park, offering flexible venues for everything from pre-game activities and tailgating to concerts, festivals, corporate events, and graduations. Our services range from full-service event production, staging, and equipment rental to live presentation and transportation logistics, making us a trusted partner for exceptional events in Arizona.

The Insignia Way

The values of Insignia are the shared convictions and guiding principles at the heart of our team spirit. They steer us toward a common goal and inspire our drive. These values are the compass for how we operate, shape our team culture, and mold our identity.

• It's About Us: We believe that every individual plays a crucial role in our success, and we put our team first. It's not about me, it's about Us.
• Do What's Right: We act according to the highest standards of integrity. We Do What's Right by ourselves and others.
• Grow With Positivity: We embrace a culture of continuous improvement, recognizing that each day is an opportunity to grow. We Grow with Positivity.
• Value Every Voice: We create an environment rooted in respect, where every individual is treated with dignity, empathy, consideration, and compassion. We Value Every Voice and ensure everyone knows they belong.
• Drive to Perform: We relentlessly pursue greatness, setting the bar for quality, results, and innovation. We Drive To Perform.
  
  

Job Summary

The Premium Parking Team Lead plays a key leadership role in delivering an exceptional, white glove experience for our premium guests in designated premium parking areas at State Farm Stadium. This position ensures smooth, efficient operations while upholding the highest standards of courtesy, professionalism, and guest care. Acting as the primary connection between the Parking Management Team and Premium Parking Attendants, the Premium Parking Team Lead guides the team, maintains service excellence, and ensures that every premium guest arrival and departure is seamless. This role reports directly to the Site Supervisor or Parking Manager.

Primary Job Duties

• Provide on-the-ground leadership to Premium Parking Attendants in assigned premium zones.
• Model and reinforce white glove service standards, ensuring all guests receive personalized, high-touch interactions.
• Ensure team members are informed, properly equipped, and executing their responsibilities with precision and professionalism.
• Coordinate and oversee setup and breakdown of premium parking equipment, including Premium signage, barricades, cones, and directional lighting.
• Greet and assist premium guests, offering clear parking guidance, answering questions, and providing concierge-level support.
• Act as the first escalation point for guest needs, feedback, or special requests in premium zones.
• Maintain a professional and polished service, setting the tone for the premium guest experience.
• Communicate regularly with Supervisors to report operational updates, guest feedback, or staffing needs.
• Support opening and closing procedures while ensuring premium areas are clean, safe, and organized.
• Serve as a positive role model for the team, upholding Insignia's values and guest service standards.
• Perform other duties as assigned.
  
  

Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties and responsibilities that are required of the team member for this job. Duties, responsibilities, and activities may change at any time. 

Qualifications/Requirements

• Exceptional interpersonal, communication, and organizational skills.
• Ability to lead by example, remain calm under pressure, and resolve guest concerns with discretion.
• Previous experience in parking, events, or customer service strongly preferred
• Comfortable leading a small team and giving clear instructions
• Ability to handle high volume workload in a fast-paced environment  
• Comfortable working in a start-up environment  
• Flexibility with work varying schedules including evenings, holidays, and weekends 
• Ability to work in extreme environments (ex: loud environments)
• Must be at least 16 years old
• High School Diploma or equivalent preferred
  
  

All offers of employment at Insignia Event Services are contingent upon clear results of a thorough background check.  

 

We are an equal opportunity employer, and all qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, sex, sexual orientation, age, disability, gender identity, marital or veteran status, or any other protected class.