What are the responsibilities and job description for the Services Technician W2 position at Insight?
Associate Tech
Location: This role is fully onsite in Fort Worth, TX
Insight at a Glance
* 14,000 engaged teammates globally
* #20 on Fortune’s World's Best Workplaces™ list
* $9.2 billion in revenue
* Received 35 industry and partner awards in the past year
* $1.4M total charitable contributions in 2023 by Insight globally
Now is the time to bring your expertise to Insight. We are not just a tech company; we are a people-first company. We believe that by unlocking the power of people and technology, we can accelerate transformation and achieve extraordinary results. As a Fortune 500 Solutions Integrator with deep expertise in cloud, data, AI, cybersecurity, and intelligent edge, we guide organizations through complex digital decisions.
About the role
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions.
* Configure hardware including desktops, laptops, mobile devices, servers.
* Deploy images and customize software based on provided work instructions.
* Identify and troubleshoot system hardware problems.
* Perform Quality Control inspections.
* Be AmbITious: This opportunity is not just about what you do today but also about where you can go tomorrow. When you bring your hunger, heart, and harmony to Insight, your potential will be met with continuous opportunities to upskill, earn promotions, and elevate your career.
What we’re looking for
* Bachelor's degree (BA/BS) from four-year College or university or 2 years related experience and/or training; or equivalent combination of education and experience.
* PC’s, messaging and server software applications experience required. LAN/WAN, and ability to automate tasks using basic scripting techniques a plus.
* Extensive knowledge of Windows operating systems, vendor diagnostics, imaging software such as Ghost, MDT, or SCCM.
* Minimum of one year hardware troubleshooting experience, which needs to include laptops and desktop for Tier One vendors.