What are the responsibilities and job description for the Senior Desktop Support Technician position at Insight?
WE ARE INSIGHT:
At Insight Hospital and Medical Center Chicago, we believe there is a better way to provide quality healthcare while achieving health equity. Our Chicago location looks forward to working closely with our neighbors and residents, to build a full-service community hospital in the Bronzeville area of Chicago; creating a comprehensive plan to increase services and meet community needs. With a growing team that is dedicated to delivering world-class service to everyone we meet, it is our mission to deliver the most compassionate, loving, expert, and impactful care in the world to our patients. Be a part of the Insight Chicago team that provides PATIENT CARE SECOND TO NONE! If you would like to be a part of our future team, please apply now!
About Insight Hospital: Insight Hospital is a leading healthcare provider dedicated to providing high-quality care and service to our patients. We are committed to utilizing cutting-edge technology to enhance patient care and streamline operations.
Job Description: Insight Hospital is seeking a talented and experienced Level 2 Senior Desktop Support Technician to join our IT team. The ideal candidate will have a strong background in desktop support, with expertise in troubleshooting hardware and software issues, familiarity with the Ring Central phone system, and proficiency in managing Active Directory, Office 365 portal, print servers, file servers, and Group Policy Objects (GPO) computer imaging, deployment.
These duties are to be performed in a highly confidential manner, following the mission, values, and behaviors of Insight Hospital and Medical Center. Employees are further expected to provide a high quality of care, service, and kindness toward all patients, staff, physicians, volunteers, and guests.
Responsibilities:
- Provide Level 2 technical support to end-users across the organization, including desktops, laptops, printers, mobile devices, and other peripherals.
- Troubleshoot and resolve hardware and software issues in a timely and efficient manner.
- Manage and support the Ring Central phone system, including configuration, user management, and troubleshooting.
- Administer and maintain Active Directory, including user accounts, group policies, and security permissions.
- Manage Office 365 portal, including user accounts, email configurations, and SharePoint access.
- Monitor and maintain printers, ensuring optimal performance and availability.
- Manage file servers, including permissions, access controls, and storage allocation.
- Create and manage Group Policy Objects (GPO) to enforce security policies and standardize configurations.
- Collaborate with IT team members and other departments to implement and support technology solutions.
- Document support processes, procedures, and troubleshooting steps.
- Active Directory, AppLocker, Windows Firewall, NTFS permissions, Windows registry, BitLocker, VBScript/PowerShell scripting, DNS, DHCP, Windows 10/Server 2016, Microsoft Office 365/2016, Internet Explorer, Microsoft Edge, Google Chrome and Citrix experience a plus.
- Oversee daily operations and be a point of contact for all desktop team escalations
- Willing to be on call as needed on weekends and off hours for support
- Act as a team lead for projects and daily tasks
FTE: Full time Monday-Friday 9:00 a.m.-5:00 p.m.
Qualifications:
- Minimum of 2 years of experience in desktop support or a related field.
- Strong knowledge of Windows operating systems (Windows 10, Windows Server) and Microsoft Office Suite.
- Experience with the Ring Central phone system, including configuration and troubleshooting.
- Proficiency in managing Active Directory, Office 365 portal, print servers, file servers, and Group Policy Objects (GPO).
- Excellent troubleshooting skills with the ability to diagnose and resolve technical issues independently.
- Strong communication and interpersonal skills, with the ability to interact professionally with end-users of all levels.
- Ability to work independently and as part of a team in a fast-paced environment.
- Relevant certifications (e.g., CompTIA A , Microsoft Certified Desktop Support Technician) are a plus.
Benefits:
- Paid Sick Time - effective 90 days after employment
- Paid Vacation Time - effective 90 days after employment
- Health, vision & dental benefits - eligible at 30 days, following the 1st of the following month
- Short and long-term disability and basic life insurance - after 30 days of employment
Insight Employees are required to be vaccinated for COVID-19 as a condition of employment, subject to accommodation for medical or sincerely held religious beliefs.
Insight is an equal opportunity employer and values workplace diversity!