PATIENT ACCESS REP

sight is seeking a meticulous and friendly Patient Access Representative to work in our Multi-Specialty facility. The Patient Access Representative thrives in a fast-paced, team oriented environment with professionals in neurology, pain management, chiropractic, physical therapy and many more. This position is cross-trained in all clinical administrative processes, therefore the Patient Access Representative will also answer phones, check in and out patients, perform patient reminder calls, and enter information into the EMR. The Patient Access Representative is required to maintain patient confidentiality at all times. Top candidates for this role show a strength in administering fantastic customer service skills.

  Duties:

 Greets and interacts with patients in a friendly and polite manner

Perform data entry through Electronic Medical Record system

Maintain medical records and patient confidentiality 

Answer phone calls in a friendly manner

Register patients and schedule appointments

Ability to multitask and move between responsibilities in fluid manner

Adheres to Jcaho hospital standards and PolicyStat policies 

Monitors supplies and inventory as needed 

  Qualifications:

Excellent phone skills and interpersonal

Knowledge of medical terminology

Ability to multitask and move between responsibilities in fluid manner

Problem solving skills

Good data entry skills

Proficiency with computers, with strong typing skills

Ability to relate and work effectively with others.

Demonstrated skills in verbal and written English communications for safe and effective patient care and to meet documentation standards.

Proven excellence in patient safety and care

Friendly, empathetic & respectful

Reliable in work results, timeliness & attendance

Ability to relate to and work effectively with a wonderfully diverse populace

Able to work in a fast-paced, and stressful environment while maintaining positive energy

Able to work under pressure and in situations that benefit from patience, tact, stamina and endurance

Detailed oriented, conscientious and committed to precision in work results

Committed to contributing to a positive environment, even in rapidly changing circumstances.

Is aware of standards and performs in accordance with them.

Able to provide eligibility for employment for any U.S. employer

High school diploma or general education degree (GED).

Associates/bachelors preferred.

6 months of relevant customer service experience preferred.

Strong attention to detail.

Physical Requirements:

  May be expected to lift up to 15 - 30 pounds with assistance. May be expected to push or pull 30 - 100 pounds with assistance.  Work is of medium demand; walking or standing most of the time while on duty. Visual and auditory acuity and manual dexterity essential to performing designated duties required. Optimal auditory acuity required.   Manual dexterity involving the handling of equipment and instruments or needles is essential to performing assigned duties.  Physical conditions are clean, neat and well lit.    May be subjected to unpleasant sights and odors, stressful situations and hazardous or infectious agents where judgement as to precautions needed to be taken is essential.  Climate control and ambient temperature variances may be experienced and required by patient care and needs of the surgical team.   Exposure to limited amounts of radiation, hazardous chemicals or substances and infectious disease processes are a possibility  Hours of duty may be irregular or unexpectedly extended due to the requirements of the daily surgical and clinic schedule.