What are the responsibilities and job description for the Desktop Support Analyst position at Insight?
Desktop Support Analyst
Location: Coldwater, MI (Insight Hospital)
About Insight Hospital:
Insight Hospital is a leading healthcare institution in Michigan, committed to providing exceptional patient care and advancing medical innovation. We strive to create a supportive and inclusive environment where employees can thrive professionally and personally.
Position Overview: Insight Hospital is seeking a dedicated Desktop Support Analyst to join our IT team. The Desktop Support Analyst will play a critical role in providing technical support and assistance to our staff, ensuring the smooth operation of desktop systems and peripherals. The ideal candidate will have strong technical skills, excellent problem-solving abilities, and a passion for delivering exceptional customer service.
Position Overview: Insight Hospital is seeking a dedicated Desktop Support Analyst to join our IT team. The Desktop Support Analyst will play a critical role in providing technical support and assistance to our staff, ensuring the smooth operation of desktop systems and peripherals. The ideal candidate will have strong technical skills, excellent problem-solving abilities, and a passion for delivering exceptional customer service.
Responsibilities:
- Provide first-level technical support to end-users regarding desktop hardware, software, and peripherals.
- Diagnose and troubleshoot desktop-related issues, including hardware and software problems, network connectivity issues, and printing errors.
- Install, configure, and maintain desktop operating systems, applications, and software updates.
- Set up and deploy desktop computers, laptops, mobile devices, and other IT equipment for new employees.
- Setup Conference room with AV equipment as needed
- Provide support for RingCentral phone system escalate issues as needed
- Setup new users in RingCentral portal, assign numbers, extensions, setup voicemail
- Perform routine maintenance tasks, such as system updates, antivirus scans, and backups, to ensure the security and stability of desktop systems.
- Document and track support requests, resolutions, and user interactions in the IT ticketing system.
- Collaborate with other IT teams to escalate and resolve complex technical issues in a timely manner.
- Provide user training and assistance on basic IT tasks, such as password resets, email setup, and software usage.
- Assist with IT projects and initiatives, such as hardware refreshes, software upgrades, and system migrations.
- Setup and delete user accounts in AD
- Assign permissions via group assignments
- Assist network team with issues related to switches
- Setup Printers on users' computers and map network drives as needed
- Must be on call during weekends and off hours as required
Qualifications:
- Bachelor's degree in Information Technology, Computer Science, or a related field preferred.
- 2 years of experience in desktop support or a similar IT support role.
- Strong technical knowledge of desktop hardware, operating systems (Windows, MacOS), and productivity software (Microsoft Office, Office 365).
- Experience troubleshooting desktop-related issues, including hardware and software problems, network connectivity issues, and printing errors.
- Familiarity with ITIL best practices for incident management, problem management, and change management.
- Excellent communication skills and ability to interact professionally with end-users of all technical levels.
- Strong problem-solving abilities and a proactive approach to identifying and resolving IT issues.
- Certifications such as CompTIA A , Microsoft Certified Desktop Support Technician (MCDST), or equivalent are a plus.
Benefits:
- Competitive salary
- Comprehensive healthcare benefits
- Retirement savings plan
- Paid time off and holidays
- Professional development opportunities
