What are the responsibilities and job description for the Concierge Coordinator position at Insight?
WE ARE INSIGHT:
At Insight Hospital and Medical Center Chicago, we believe there is a better way to provide quality healthcare while achieving health equity. Our Chicago location looks forward to working closely with our neighbors and residents, to build a full-service community hospital in the Bronzeville area of Chicago; creating a comprehensive plan to increase services and meet community needs. With a growing team that is dedicated to delivering world-class service to everyone we meet, it is our mission to deliver the most compassionate, loving, expert, and impactful care in the world to our patients. Be a part of the Insight Chicago team that provides PATIENT CARE SECOND TO NONE! If you would like to be a part of our future team, please apply now!
These duties are to be performed in a highly confidential manner, following the mission, values, and behaviors of Insight Hospital and Medical Center. Employees are further expected to provide a high quality of care, service, and kindness toward all patients, staff, physicians, volunteers, and guests.
GENERAL SUMMARY: The concierge coordinator is responsible for providing outstanding customer service to patients and visitors of the hospital. This includes connecting patients to resources, scheduling appointments, providing patients comfort, whether that's an extra blanket or listening ear.
DESCRIPTION:
Duties and Responsibilities:
- Scheduling patients appointments with primary care and specialist physicians. Connecting patients with resources they need (Medicaid, food stamps, etc).
- Greeting and welcoming patients with a smile and ensuring patient care satisfaction is at 99%.
- Comforting patients by anticipating patients’ anxieties, answering patients’ questions.
- Recording and collecting patient information for follow-up appointments.
- Protecting patients' rights by maintaining confidentiality of personal and financial information, HIPAA compliancy.
- Extending excellent patient care to ensure patient comfort and satisfaction.
JOB SPECIFICATIONS:
Required Knowledge, Skills and Abilities:
- High School Diploma required.
- Good oral/written communication skills required.
- Ability to read work orders and/or receive verbal instructions required.
- SMILE.
- Excellent customer service.
Benefits:
- Paid Sick Time - effective 90 days after employment
- Paid Vacation Time - effective 90 days after employment
- Health, vision & dental benefits - eligible at 30 days, following the 1st of the following month
- Short and long-term disability and basic life insurance - after 30 days of employment
Insight Employees are required to be vaccinated for COVID-19 as a condition of employment, subject to accommodation for medical or sincerely held religious beliefs.
Insight is an equal opportunity employer and values workplace diversity!