What are the responsibilities and job description for the EDI Specialist position at Insight Recruitment, LLC?
Are you ready to take ownership of a brand-new EDI function in a growing, people-first company? This is a newly created, fully remote role where you’ll step in as the go-to EDI Specialist, shaping processes that directly impact Sales, Operations, Customer Service, and Billing.
What makes this role unique: employees here stay for the long term — many for 10, 15, even 20 years — because the culture emphasizes respect, stability, and real career longevity. As the EDI Specialist, you’ll enjoy the flexibility of remote work, the challenge of building out an essential function, and the chance to make a visible difference every day in a company that values its people.
What you’ll do
- Monitor and triage daily EDI transactions; investigate and resolve exceptions from customer and warehouse EDI, escalating only when needed
- Lead onboarding of new trading partners and 3PLs, and manage changes to existing connections
- Work directly in Microsoft NAV, iTrade, TrueCommerce (Foundry), and customer portals to manage mappings, configurations, and transaction flow
- Collaborate with internal teams (Billing, AR/Credit, IT) and external partners to ensure seamless order, ASN, invoice, and warehouse document flows
- Maintain process documentation, partner specifications, and exception handling playbooks
- Track metrics around issues, resolutions, and cycle times while identifying opportunities for improvements and automation
- Coordinate with NAV/BC developer resources when code changes are required; this is not a developer role
- Support a future transition from Microsoft NAV to Business Central, ensuring EDI processes adapt and scale with the change
What you’ll bring
- 3 years in an EDI operations role with hands-on responsibility for transactions and partner onboarding
- Strong working knowledge of Microsoft NAV and/or Business Central preferred
- Experience with TrueCommerce (Foundry) and iTrade portal highly valuable
- Understanding of order-to-cash EDI flows (e.g., 850/855/856/810) and warehouse/3PL integrations
- Proven ability to troubleshoot and resolve EDI issues independently and effectively
- Strong organizational skills, with the ability to document, track, and communicate processes and resolutions
- Nice to have: experience in fast-growth environments, acquisitions, or multi-warehouse networks
