What are the responsibilities and job description for the Tier 2 Support Specialist position at Insight Global?
Required Skills & Experience
• 2 years of experience in a technical support, service desk, or security support role.
• Strong experience working with ticket/work order systems (ServiceNow preferred).
• Hands-on experience supporting badge provisioning, access control systems, or identity/access management tools.
• Ability to troubleshoot and resolve issues independently while following strict security procedures.
• Strong communication skills and ability to collaborate across technical and non-technical teams.
Job Description
A client/employer of Insight Global is seeking an experienced and detail-oriented Tier 2 Technical Support Specialist. This role serves as an escalation point for Tier 1 support, responsible for troubleshooting and resolving more complex security, access control, and identity-related issues across enterprise systems. The Tier 2 Specialist will ensure timely resolution, proper escalation, and accurate documentation while supporting a highly regulated, fast-paced environment.
Salary : $18 - $20