What are the responsibilities and job description for the Telecommunications Engineer position at Insight Global?
6 Month Contract w/ Extensions & Possible Conversion
Onsite in Wethersfield, CT
$50/hr-$60/hr
Desired Skills and Experience
Strong hands-on experience supporting Avaya telephony systems or related technology
Proven experience with VoIP phone setup, installation, and troubleshooting, including call quality and connectivity issues
Ability to troubleshoot and test analog phone lines, fax machines, voicemail, and IVR solutions
Experience supporting call center environments and user phone extension provisioning
Working knowledge of telephone cabling installation, termination, and testing
Experience administering or supporting cellular services or mobile device management (MDM) platforms
Day to Day
The Telecom Engineer will be responsible for the administration, support, and troubleshooting of enterprise telephony and cellular systems, with a primary focus on Avaya platforms. This role will manage VoIP and analog phone systems, including phone setup and installation, extension provisioning in Avaya Communication Manager, voicemail and fax configuration, IVR support, and softphone installation and troubleshooting. The engineer will partner closely with business and IT stakeholders to support call center operations, ensure reliable voice services, and resolve complex telephony issues through testing, diagnostics, and escalation as needed. Additional responsibilities include installation, termination, and testing of telephone cabling, mobile device management for cellular services, and administration of supporting platforms such as Everbridge and Softeligent. This role requires hands-on telephony expertise, strong troubleshooting skills, and the ability to support mission‑critical communication systems in a fast‑paced enterprise environment.
Salary : $50 - $60