Site Reliability Engineer

We are seeking 2 Site Reliability Engineers who can deliver hypercare support to our customers for a few hours each day, including holidays and weekends. Candidates should have a minimum of four years of experience working with Azure.

Day-to-Day Responsibilities

Daily Hypercare:

• Provide hypercare support to customers, ensuring their operational needs are met.
• Review observability dashboards daily to identify and assess system performance.

Monitoring and Alerting Enhancements:

• Enhance monitoring and alerting systems to quickly detect and respond to issues.
• Continuously evaluate and improve existing monitoring tools to ensure effectiveness.

System Monitoring & Maintenance:

• Actively monitor ongoing system health to keep services up and running.
• Take proactive measures to mitigate potential disruptions.

Incident Response:

• Engage with teams during system-wide outages to troubleshoot and resolve issues promptly.
• Collaborate with cross-functional teams post-incident to analyze causes and implement preventative measures.

Support for Recurring Issues:

• Provide support for recurring technical issues and proactively seek to inform and improve system architecture.
• Analyze failure trends and recommend architectural improvements to maximize system reliability.

Documentation Development:

• Develop troubleshooting documentation for support teams to streamline issue resolution.
• Create comprehensive training materials for Level 1 and Level 2 support teams to enhance their understanding and capabilities.

Usage Pattern Analysis:

• Analyze system usage patterns to identify future infrastructure and capacity needs.
• Provide insights and recommendations to ensure the systems can effectively scale.

Scalability Assurance:

• Ensure that systems are designed for effective scaling to prevent outages during peak usage times.
• Implement strategies to maintain high availability and performance levels.

Required Skills and Experience

• 4 years of experience in Azure components and extensibility
• Strong programming knowledge using C#, SQL on Azure
• Urge to deliver quickly and effectively. Areas of expertise/contribution for leveling Technical
• Infrastructure as code: leverage cloud technologies to meet our goals
• Systems: manage, configure, and troubleshoot operating system issues, storage (block and object), and administer high-availability Azure resources.
• Monitoring and instrumentation: implementing metrics, log management.
• Engineering practices: availability, reliability and scalability, as well as disaster recovery.
• Identify features for the PRODUCT team (APIs failures, technical debt and prioritization)