What are the responsibilities and job description for the Senior Systems Administrator (NetSuite) position at Insight Global?
Insight Global is partnering with a fast-growing retail client based in Brooklyn, NYC to hire a Senior NetSuite Systems Administrator. This is a full-time, permanent position ideally working a hybrid schedule (2-3 days onsite as needed).
Following a major NetSuite implementation (OMS POS), this person will own the day-to-day environment, drive optimization, and serve as the internal expert across NetSuite and its connected applications. This role is the technical anchor that sits between Operations, Retail, E-Commerce, Finance, and their external implementation partners, ensuring systems run smoothly post go-live and scale with the company.
What You'll Do
- Own the NetSuite environment (users, roles, workflows, dashboards, reporting)
- Support upgrades, releases, UAT, and system performance
- Build reporting & dashboards across sales, inventory, fulfillment, and finance
- Act as the primary troubleshooting lead across integrations: E-commerce (Magento/Shopify), WMS (Deposco or similar), Payments, loyalty platforms, and connectors
- Monitor system health and proactively resolve issues
- Partner with Finance on month-end, reconciliation, and data integrity
- Document SOPs, improve processes, and drive automation
- Manage external partners and hold vendors accountable to SLAs
Must Haves
- 5 years of hands-on NetSuite administration (full instance ownership)
- Experience in retail / ecommerce / omnichannel environments
- Experience supporting at least one NetSuite go-live or major implementation
- Strong background troubleshooting integrations (OMS, WMS, payments, etc.)
- Expertise with saved searches, workflows, reporting, and configurations
- Familiarity with SuiteScript / SuiteFlow (knows when to escalate to developers)
- Fluent in reading API logs, Integration error message, and middleware connector output to isolate when a failure originated
- Strong understanding of inventory financial processes (COGS, reconciliation)
- Comfortable and/or experienced working in lean organizations without large centralized internal IT functions
Plusses
- Direct Shopify NetSuite integration experience
- Prior experience with Magento, Deposco, Clutch, Supersync, or comparable platforms
- Exposure to NSAW and/or NetSuite-to-BI warehouse pipelines
- Background in retail brands with both brick-and-mortar DTC
- Experience stabilizing and optimizing systems post-implementation
- NetSuite Administrator, SuiteFoundation, or ERP Consultant certifications
Compensation & Benefits
- $140,000 - $160,000 commensurate with experience 10-15% target bonus of base
- NetSuite certifications reimbursed; one SuiteWorld conference annually
Salary : $140,000 - $160,000