What are the responsibilities and job description for the Microsoft Desktop Support Technician position at Insight Global?
Desktop Support Engineer
We are seeking a skilled Desktop Support Engineer to provide top-tier hardware and software support to our clients.
The ideal candidate will possess strong troubleshooting and break/fix support skills, with the ability to resolve issues efficiently and effectively.
A bachelor's degree in Information Technology or a related field is required, along with 5 years of experience working in a Windows environment.
Prior knowledge of Microsoft Azure is highly preferred, as well as proficiency in ServiceNow ticketing systems or other platforms.
Key Responsibilities:
- Troubleshooting software applications and providing software support
- Resolving complex technical issues using strong analytical and problem-solving skills
- Providing excellent customer service and communication skills
- Maintaining accurate records and documentation of incidents and resolutions
- Collaborating with internal teams to ensure seamless support and resolution
Benefits:
We offer competitive benefit packages that start on the 31st day of employment, including medical, dental, and vision insurance, as well as HSA, FSA, and DCFSA account options. Additionally, you will have access to a 401k retirement account with employer matching.
