What are the responsibilities and job description for the Major Incident Manager position at Insight Global?
Must Haves:
- Familiar with ITIL, Incident/Problem/Event Management, Release/Deployment, Operational Readiness
- Experience leading incident triage in a large IT operations production support environment
- Prior Technical Generalist / Major Incident Management experience
- Excellent analytical and problem-solving skills
- Experience in .net technologies, Windows, Linux, Oracle, Autosys, Mulesoft, PEGA a plus Must work well under pressure.
- Ability to manage multiple priorities.
- Candidate must have excellent written and verbal communications skills.
- Ability to communicate effectively across all levels.
- Able to work independently or as a part of the team.
- Proven ability to quickly gain understanding of operational or business processes, including key stakeholders, risks, and existing control mechanisms.
- Strategic thinker with the ability to quickly assess situations and make critical decisions weighing risk verses rewards under stressful conditionals.
- Excellent communication skills, able to articulate issues in a technical manner as well as concisely write incident communications for audiences varying in seniority and role (e.g., technical and business)
- Excellent leadership and discussion facilitation skills.
- Experienced using Remedy, ServiceNow, Splunk, Microsoft (Excel, Project, Visio), ITIL processes.
- Ability to work effectively in high pressure situations, on an ongoing basis, maintaining attention to detail.
Day to Day:
ITIL industry-based Incident Management, encompassing formal triage, communications, call leadership and impact assessments of real-time production impacting incidents. The position entails supporting ~2,500 applications that are leveraged by customers and/or associates and agents within the bank’s core line of businesses, including Consumer and Wealth Management.
Salary : $44 - $46