What are the responsibilities and job description for the International Flight Specialist position at Insight Global?
Position: International Trip Planning Coordinator
Hourly Pay: $18 - $19 / hr.
Shift: Location: 4151 Bridgeway Ave Columbus, Ohio 43219
Openings: 2
Start Date: 4-month contract, possibility for conversion but not guaranteed
Schedule: 1 opening for front end shift: Sunday, Monday, Tuesday, Wednesday 10am - 8pm
1 opening for back end shift: Wednesday, Thursday, Friday, Saturday 10am - 8pm
Interview Process: 1st round virtual, 2nd round in person
Must Haves:
- 0-2 years of customer service experience
- Data entry experience
- HS Diploma
- Knowledge of Microsoft Office Suite
- Organization skills
Plusses:
- College degree
- Prior aviation experience
Job Description:
This role is responsible for supporting international flight operations by managing U.S. Customs and Canadian CANPASS clearances and ensuring all required documentation is accurate and up to date. The position coordinates international handling and logistics, while closely monitoring daily flight activity to track departures and arrivals in real time. They communicate with U.S. Customs, international authorities, and internal teams to arrange clearances for both outbound and inbound flights. Responsibilities include recording flight times, updating systems, and ensuring timely communication to facilitate smooth processing of aircraft. The individual also documents any operational issues or deviations to support effective decision-making. This role requires strong communication skills, adaptability in a fast-paced environment, and flexibility to work various shifts as needed. They will work on a team of 12 other trip planning coordinators.
Day to Day:
- Manage and maintain US Customs and Canadian CANPASS clearances for all international flights
- Coordinate and update international handling and logistics for flight operations
- Monitor daily flight activity (departures/arrivals) to ensure accurate, timely customs updates
- Document any issues or deviations to support operational decision-making
- Communicate with crews and stakeholders while adapting to a fast-paced, changing environment
•Ability to work a flexible schedule to include all shifts; 1st, 2nd and 3rd shifts, as required.
Salary : $18 - $19