Information Technology Service Desk

REQUIRED EXPERIENCE:

• 3–4 years in an IT Service Desk / Support role (Tier 1/2)

• Strong experience supporting macOS environments (95% Mac shop)

Working knowledge of:

• JAMF (MDM/device management)

• Okta (SSO/identity)

• Slack

• Google Workspace

• Atlassian (Jira ticketing system)

• 1Password or LastPass

• Experience supporting hardware, software, and SaaS applications

• Familiarity with networking fundamentals (Wi-Fi, VPN, DNS)

• Excellent troubleshooting and problem-solving skills

• Strong communication skills—able to support both technical and non-technical users

• Highly organized with strong attention to detail and follow-through

• Comfortable being the sole IT support in a local office, while collaborating with a global team

• Ability to lift up to 50 lbs

PLUSSES:

• Experience in a startup or high-growth tech environment

• Exposure to automation tools or scripting (Bash, Python, etc.)

• Experience improving support processes or documentation

Job Description

SCHEDULE: 5 days onsite (Monday–Friday), standard business hours

DURATION: 6-Month Contract (option to extend or convert to FTE)

ABOUT THIS ROLE:

This is a leading subscription platform at the center of connected fitness, with more than 180 million community members in over 185 countries. The platform offers a holistic view of your active lifestyle, no matter where you live, which sport you love, and what device you use.

Insight Global is seeking an IT Service Desk Technician (Tier 1/2) to support the NYC office as the sole in-person IT presence. This role is critical in delivering high-quality, scalable support in a fast-paced, SaaS-driven environment. You’ll be the front line for all IT needs in the NYC office—troubleshooting issues, supporting onboarding/offboarding, configuring laptops (primarily Mac), managing AV for meetings, and improving IT processes. You’ll work closely with a global IT team and have autonomy to drive improvements and deliver excellent customer service.

DAY-TO-DAY:

• Provide Tier 1/2 technical support for hardware, software, and SaaS applications

• Troubleshoot issues across a Mac-first environment (macOS, peripherals, networking)

• Support and manage core tools: Google Workspace, Okta, Slack, Atlassian (Jira, Confluence), 1Password, JAMF

• Own and manage support tickets through Jira, ensuring timely resolution and clear communication

• Support new hire onboarding and offboarding (device provisioning, shipping/receiving, account setup)

• Assist with identity and access management (SSO, MFA, group permissions)

• Partner with cross-functional teams to resolve issues and improve workflows

• Contribute to documentation and knowledge base articles to scale support

• Identify recurring issues and proactively suggest automation or process improvements

• Support AV needs for all office and company meetings