Information Technology Business Analyst

Duration: 1 year extending contract (expected to be a multi year contract)

W2

We are seeking a Business Analyst to join a small, highly analytical IT solutions team. This role focuses on front-end solution analysis—reviewing incoming IT requests, evaluating existing tools and technologies, and recommending the best-fit solutions before approval and implementation.

This is not a traditional data analyst role. Instead, this position is ideal for a self-motivated business analyst who thrives in ambiguity. We’re looking for someone who enjoys researching technology requests, independently assessing solutions, and driving clear recommendations forward. The team operates in a ticket-based model and emphasizes quality analysis over volume, handling a limited number of complex requests each week.

Day-to-Day Responsibilities

• Analyze incoming IT solution requests and interview requestors to analyze underlying need and explore relevant surrounding context
• Determine whether existing city-approved tools or platforms already meet the requested need
• Conduct market research and compare viable solutions in a variety of business factors that change from case to case
• Evaluate solutions from multiple perspectives, including:
• Functionality and unique value add
• Usability and long-term maintenance requirements
• Cost, compliance, and vendor reliability
• Integration with existing systems
• Collaborate with IT Architects (2 on the team) to align recommendations
• Document findings, risks, and recommendations clearly for approval and implementation decisions
• Support 3–4 complex solution analysis tickets per week, each requiring thoughtful and detailed review

Must Haves

• Bachelor’s degree
• 2 years of experience in an IT-related role with broad exposure to technology domains
• Strong analytical and problem-solving skills
• Excellent written and verbal communication skills
• Ability to manage and prioritize multiple requests while producing high-quality analysis
• Business Analysis certifications (CBAP, CCBA, PMI-PBA, or similar)

Pluses

• Experience working with ticket-based workflows
• Experience performing solution or systems analysis within IT organizations
• Familiarity with cybersecurity, IT architecture concepts, or infrastructure environments
• Public sector or regulated environment experience