What are the responsibilities and job description for the Bilingual Customer Service Representative position at Insight Global?
PART TIME HOURS (20-24 hours total per week)
FRIDAY-SUNDAY SHIFT ONLY
CANDIDATES MUST BE FLUENT IN SPANISH
Bilingual Technical Support Representative
9 Month Contract to Hire
Onsite in Marietta, 30066
Job Summary:
This person will be responsible for a high volume of inbound calls supporting merchants and customers issues. This rep will be resolving issues related to hardware, software, and/or networking issues with terminal devices/POS systems. In this role, you will be responsible for patiently leading customers through resolving their technical issues, placing orders for new and replacement equipment, helping to resolve software issues, and taking ownership of client issues to ensure client satisfaction.
Requirements:
- 2 years of experience in a high volume, fast-paced inbound call environment
- Fluent in Spanish
- Experience with resolving technical issues virtually (hardware, software, networking, etc.)
- Customer service skills with clear and concise communication
- Experience with using telephone software and experience with Office Communications software (Teams, Slack, etc.)
Plusses:
- Experience working with POS systems or terminal devices
Compensation:
$20/hr to $22/hr.
Exact compensation may vary based on several factors, including skills, experience, and education.
Benefit packages for this role will start on the 31st day of employment and include medical, dental, and vision insurance, as well as HSA, FSA, and DCFSA account options, and 401k retirement account access with employer matching. Employees in this role are also entitled to paid sick leave and/or other paid time off as provided by applicable law.
Salary : $20 - $22
