Account Manager

Account Manager, Amazon HUB Locker

About the Role

The Account Manager will support Amazon’s HUB Locker program by managing relationships with locker host partners throughout the partner lifecycle. This role will serve as a primary point of contact for assigned partners, helping guide onboarding, resolve operational issues, coordinate cross-functional activities, and maintain a strong overall partner experience.

The ideal candidate is a strong communicator who can build trusted relationships, manage multiple accounts and priorities, and effectively coordinate between external partners and internal Amazon stakeholders.

Key Responsibilities

• Manage relationships with a portfolio of Amazon HUB Locker host partners, serving as a primary point of contact for ongoing support and operational needs.
• Guide partners through onboarding, implementation, and ongoing program activities to ensure a smooth experience.
• Build strong relationships with partners by proactively communicating updates, addressing questions, and identifying potential issues.
• Coordinate cross-functionally with teams such as Business Development, Operations, Quality, Customer Experience, and other internal stakeholders.
• Partner with third-party vendors and internal teams to resolve operational issues and keep projects moving forward.
• Maintain accurate partner, account, and project information within Salesforce and other internal tracking systems.
• Monitor account activity and proactively identify risks, gaps, or blockers that could impact the partner experience.
• Support audits and data-quality initiatives to ensure partner information, billing, and operational records are accurate.
• Track projects and deliverables from initiation through completion, ensuring stakeholders remain aligned on timelines and next steps.
• Identify recurring partner pain points and recommend process improvements that improve operational efficiency and the overall partner experience.
• Support reporting, special projects, and additional account-management initiatives as business priorities evolve.

Qualifications

• Experience in account management, partner management, customer success, vendor management, or program coordination.
• Strong relationship-building and stakeholder-management skills.
• Excellent written and verbal communication skills.
• Ability to manage multiple accounts, projects, and competing priorities simultaneously.
• Strong problem-solving skills and ability to independently navigate partner issues.
• Strong attention to detail and experience maintaining accurate account or customer data.
• Proficiency with Microsoft Office, particularly Excel.
• Comfortable working in a fast-paced, cross-functional environment.

Preferred Qualifications

• Experience with Salesforce or another CRM platform.
• Experience supporting enterprise customers, vendors, or external business partners.
• Experience with logistics, field operations, retail operations, last-mile delivery, or physical-location programs.
• Experience supporting customer or partner onboarding.
• Experience identifying process improvements and opportunities for automation.