What are the responsibilities and job description for the Bilingual Customer Service Representative position at Insight Global and Careers?
Work You'll Do:
Answer phone and email requests, work with customer to verify all needed information to prepare correct parts quotes and orders Locate parts in our systems and provide ship dates Process orders and follow up with customers on the status and ship dates Provide customers with accurate, actionable information either via telephone or email Communicate with our internal Product & Solution Support teams as well as Inside Sales to determine customer needs and escalate issues when they arise Tailor sales approaches to customers using results of business analytics including customer purchase patterns, machine ownership, key customer business needs Respond swiftly and courteously to customer complaints or inquiries Capture customer information, including addresses and phone numbers, contact name, equipment serial numbers for future follow-up Build rapport with customers through friendly, engaging communication Partner with Sales, Service, Technical support and all Aftermarket teams to assure we provide the best customer service experience Ability to work within Excel, Outlook and other internal systems to complete tasks Ability to work in a fast-paced environment
Qualifications:
Bachelor’s degree or a combination of education and applicable experience required
Must be able to read/write English and Spanish
2 years’ inside sales experience
Excellent verbal communication skills and telephone manner
Familiarity with Windows operating systems
Job Type: Full-time
Pay: $22.58 - $27.20 per hour
Expected hours: No less than 40 per week
Benefits:
- 401(k)
- 401(k) matching
- Dental insurance
- Health insurance
- Paid time off
- Vision insurance
Work Location: In person
Salary : $23 - $27