Senior ServiceNow SPM Implementation Specialist

Windward Consulting is at the forefront of Service-Centric IT. With strategic consulting, unparalleled technical expertise and our proven Windward Service-Centric IT RoadMap, we help our clients align the core competencies of process, organization, information and technology to run the most sensitive and mission-critical IT environments in the world.

If you are looking for an opportunity to be involved with a team of individuals who are working within one of our cutting edge clients solving complex technical challenges then we are looking for you. We are looking for people who are passionate about technology and have a "roll up their sleeves mentality." Here at Windward we offer numerous opportunities to expand your experience in various areas depending upon your aptitude and interests. Our employees are not only passionate and driven, but strive to ensure customer quality is delivered consistently and effectively.

Windward is seeking a highly skilled and experienced Senior ServiceNow Strategic Portfolio Management (SPM) Implementation Specialist to lead complex implementations for both government and commercial clients. The ideal candidate will possess a unique blend of technical expertise, strategic thinking, and exceptional customer-facing skills.

Key Responsibilities

• Lead end-to-end ServiceNow SPM implementation projects, from initial discovery through deployment and post-go-live support.
• Conduct business analysis sessions with clients to understand strategic goals, portfolio management needs, and process improvement opportunities.
• Facilitate requirements gathering workshops, translating business needs into clear, actionable user stories and acceptance criteria.
• Design and configure solutions within the ServiceNow SPM suite, including Demand Management, Project Portfolio Management, Resource Management, and Agile Development.
• Deliver tailored SPM solutions that align with client objectives, ensuring scalability, usability, and compliance with standards (e.g., FedRAMP, DoD IL-4/IL-5).
• Define user stories to support technical implementation of both SPM greenfield and enhancement projects. Provide technical mentoring and guidance to internal teams and client stakeholders, including providing technical leadership for a small team of implementation specialists or developers.
• Manage platform infrastructure and ensure smooth operation of SPM and PPM processes.
• Perform advanced troubleshooting, bug fixes, and root cause analysis to maintain system integrity.
• Collaborate with cross-functional teams to lead technical solution design sessions and ensure successful delivery.
• Contribute to process documentation, training materials, and continuous improvement initiatives. Support Agile, Waterfall, and Hybrid development methodologies across diverse client environments.
  
  

Required Qualifications

• Bachelor’s degree in Computer Science, Information Technology, or related field.
• Minimum 5 years of IT software consulting experience, with 3–5 years specifically in ServiceNow implementations.
• Strong proficiency in JavaScript and ServiceNow scripting.
• Deep understanding of Strategic Portfolio Management concepts, including demand, ideation, resource planning, and prioritization.
• Proven experience implementing ServiceNow SPM for enterprise clients.
• Expertise in software discovery, normalization, reconciliation, and optimization.
• Excellent verbal, written, and interpersonal communication skills.
  
  

Required Certifications

• Certified Implementation Specialist – Strategic Portfolio Management (CIS-SPM)
• ServiceNow Certified System Administrator
  
  

Preferred Qualifications

• ServiceNow Certified Application Developer Certification
• PMI Project Management Professional (PMP) certification
• ICAgile or equivalent Agile certification
• Experience with government contracts and implementations
• Familiarity with Agile, Waterfall, and Hybrid development methodologies
• ITIL v3 or v4 Certification
• Additional ServiceNow certifications in areas such as ITOM, SecOps, GRC, or ITSM
  
  

Location

• Remote
  
  

Windward strives to attract and retain the best individuals and provide an environment where they can all grow professionally and build a rewarding career. We continually strive to create an environment that balances work life and offers benefits that will enhance the compensation package. We offer Medical, Dental, Vision, Flexible Spending Accounts, Short Term Disability, Long Term Disability, Life Insurance and AD&D, as well as the option to purchase additional Life Insurance and AD&D, Paid Time Off, Personal Leave, Holidays, 401(k) plan with company match and work/life balance.

Windward IT Solutions is proud to be an Equal Opportunity Employer. Applicants are considered for all positions without regard to race, color, religion, sex, national origin, age, disability, sexual orientation, ancestry, marital or veteran status.