Support Analyst (IT-Client Services)

Job Title:

Support Analyst (IT-Client Services)

Department:

Client Services

Work Location:

ALL SITES

Duties:

Under direction, the Support Analyst is responsible for troubleshooting, diagnosing, and repairing of computing-related problems. As part of the USS Technical Team, this position will assist in maintaining advanced high-level client services systems, such as VDI, SCCM, AD settings, Life Cycle Management, Copier/Pay-to-print, classroom technologies. The primary focus is on field repair and onsite troubleshooting working directly with users providing high customer service levels and responding to trouble tickets/email or walk-ins. Will be assigned to fill in on phone duty when needed. The Support Analyst is dedicated to the learning college concepts by developing programs and facilitating activities that promote student success and lifelong learning.

Essential duties and responsibilities; others may be assigned:

• Assists with maintaining all college computer-related equipment inventory.2. Assists with maintaining the ticketing system, provides thorough comments and descriptions when using a ticketing system, and is responsible for completing field tickets.3. Assists personnel and other departments in the training of faculty and staff on new hardware and software.4. Assists with quotes and materials for preparing purchase requisitions.5. Assists with maintaining compliance with the college’s software licensing.6. Assists with User Support Services (USS) projects using all USS troubleshooting tools and methods.7. Assists with the installation and testing of technological equipment for curriculum and administrative use, the loading, configuring of operating systems, patching, and upgrades and updates on equipment.8. Assists with the execution of college computing governance and client security.9. Assists with the repairs, upgrades, and Life Cycle Management of all computing devices and labs.10. Installs any IT related devices, including but not limited to computers, printers, copiers, etc., and assists users anywhere on campus, including remote sites.11. Assists with maintaining academic classroom lab software and images.12. Responsible for assisting multiple support servers, including maintenance and upgrades (including but not limited to – VDI, SCCM, Printer, Microsoft, Apple, etc.).13. Maintains and configures group policies and desktop control software.14. Provides support for all computer-based media software and hardware and all audiovisual setups, phone problems, and network connectivity issues.15. Assists with data analysis and preparing reports of all computer-based equipment owned by the college.16. Assists with maintaining current and up-to-date documentation of all procedures, guidelines, and information regarding specialized software installs that are purchased by the college.17. Performs other duties as assigned.
  
  

Education/Experience:

Associate’s degree or higher required. Minimum of three (3) years’ relevant IT work experience required. Experience providing in-person, walk-up or remote IT support, Deploying and supporting Windows, Installing/uninstalling PC hardware/software; Performing mass workstation deployments and migrations Bachelor’s Degree preferred. A /N Certifications or Microsoft/Apple Certifications or IT/Helpdesk Certifications. VMware certifications and other technical certifications are a plus.

Please ensure you list required experience/education qualifications on your resume and application.

Qualifications:

• Knowledge of operating system concepts and operation.
• Familiarly with programs, languages, and supported software packages.
• Above average communication skills with ability to collaborate.
• Knowledge of personal computing hardware components.
• Demonstrated analytical ability to logically approach problems.
  
  

Position Status:

Full Time

Hours:

General hours:

Monday-Friday, 8:00 am to 5:00 p.m.

Hours may vary

Location: Palos Hills main campus and extension sites

Salary/Wage:

$27.99-$28.89/hour, plus benefits

Hourly/Salary:

Hourly

Benefits:

FT Support Staff Position

Moraine Valley Offers a Generous Benefits Plan Which Includes Paid Time Off, Tuition Discounts For Benefit Eligible Employees And Dependents, Medical, Dental, Vision, And Retirement Benefits In a Collaborative And Friendly Environment. These Include:

Health, Dental, Vision

Life insurance; Optional life

Disability insurance

Tuition reimbursement

MVCC Tuition waiver

SURS Retirement plan

Vacation Days

Holidays

Sick Leave

Personal days

Bereavement days

Tax-sheltered annuity plans

Visit these links to learn more about specific benefits and eligibility criterion for this position/category:

• Benefit Highlights
• Benefit Guide-Details
  
  

Review Of Applications Begins:

08/22/2025

Position Type:

Support/Hourly Staff

Posting Number:

SS00572P

Open Date:

08/11/2025

Open Until Filled:

Yes

Special Instructions To Applicants:

Please apply online on the jobs.morainevalley.edu site with required materials and references. Please do not use a third party site to submit your application. To ensure consideration, please apply prior to the review date. Note that sponsorship opportunities are not available.

morainejobs@morainevalley.edu

(708) 974-5704