Supervisor of Custodial Services

About Holyoke Community College

Holyoke Community College is housed on a multi-million-dollar, 135-acre campus, equipped with state-of-the art technology in specialized learning facilities. HCC serves over 9,000 students annually, and provides a variety of recreational and cultural activities, from sports programs to music festivals, for students and community members alike. The college's strongest assets continue to be an innovative spirit, a sincere concern for students and a commitment to strive for even greater success. These are the values which have created a tradition of excellence spanning more than six decades, and which are enabling Holyoke Community College to meet today's challenges.

Mission:Educate. Inspire. Connect.

Values: Kindness, Inclusion, Trust, Innovation & Collaboration

Kindness, inclusion and trust are the foundation of the work that we do together. Innovation and collaboration enable us to explore and implement the ideas that will shape our future.

Under the direct supervision of the Director of Facilities and Engineering, the Supervisor of Custodial Services is responsible for the overall operation of building services, grounds, and supervising the activities of staff including training and evaluations. Plans and oversees the moving of furniture and equipment. Schedules and ensures completion of event setups and cleanups. Works with external contractors and staff for snow removal and provides supervision. Maintains cleaning equipment. Oversees the disposal of trash and the recycling of waste. Prepares work orders. Assigns work using existing work order management systems and orders supplies and replacement of equipment as necessary.

• Supervises and coordinates custodial services for campus buildings to ensure clean, sanitary, and safe facilities.
• Oversees campus grounds maintenance, waste management, recycling, snow and ice removal, and related sustainability and weather-response operations.
• Plans and coordinates furniture and equipment moves and supports campus event setups and breakdowns.
• Recruits, hires, trains, schedules, supervises, and evaluates staff in accordance with College policies and applicable collective bargaining agreements, while providing ongoing coaching and professional development.
• Utilizes computerized facilities management systems and work order platforms to assign tasks, monitor work progress, and document completed work.
• Reviews, prioritizes, and coordinates maintenance requests and service calls.
• Maintains records related to work assignments, equipment usage, supplies, inventory, employee attendance, and operational activities.
• Promotes and enforces safe work practices consistent with institutional policies, applicable federal and state regulations, and union contract provisions.
• Ensures proper use, storage, and handling of custodial chemicals, equipment, and materials.
• Supports campus emergency preparedness and response efforts related to facilities operations.
• Conducts regular inspections of campus facilities and grounds to identify maintenance needs, safety hazards, and opportunities for operational improvement.
• Recommends and assists in the development and improvement of custodial and grounds policies, procedures, and operational practices.
• Assists with budget planning, equipment purchases, inventory control, and supply management related to custodial and grounds operations.
• Supervises employees represented by the American Federation of State, County and Municipal Employees (AFSCME) bargaining unit and administers day-to-day supervision consistent with applicable collective bargaining agreements, including work assignments, attendance monitoring, overtime oversight, disciplinary and grievance processes, and equitable enforcement of work rules and safety procedures.
• Performs other related duties as assigned.
  
  

Minimum Qualifications

• Associate’s degree in facilities management, building operations, environmental services, business administration, or a related field; or an equivalent combination of education, training, and relevant experience.
• Demonstrated experience in custodial services, facilities operations, or grounds maintenance in an institutional, commercial, or industrial setting.
• Supervisory experience or demonstrated leadership in a facilities or operations environment.
• Experience working with computerized work order or facilities management systems.
• Basic computer proficiency including email, scheduling systems, and operational reporting tools.
  
  

Equivalency Statement

We welcome and encourage applicants who do not meet the qualifications as stated above, to put in writing precisely how their background and experience have prepared them for the responsibilities of this position. It is preferred that this document be uploaded separately from the resume, cover letter, and references.

Preferred Qualifications

• Bachelor’s degree in facilities management, plant engineering, building operations, business administration, or related field.
• Five (5) years of experience in higher education, municipal, or large institutional facilities operations.
• Professional training or affiliation in facilities management or physical plant administration.
  
  

Full-time, Non-Unit Professional Position

Salary Range: $76,687.37 - $84,668.75/yr (Grade 6), plus a comprehensive State benefits package.

Hours: 37.5 hrs./week.

Funding Source: State.

Disability Accommodations

Holyoke Community College is committed to the full inclusion of individuals with disabilities and will ensure the availability of reasonable accommodations. If a reasonable accommodation is needed to participate in the job application or interview process, please contact the Office of People and Talent at (413) 552-2554.

Background Check

• Employment is contingent upon the successful completion and review of a background check which will include CORI (Criminal Offender Record Information) and SORI (Sex Offender Registry Information).
• All candidates must have legal authorization to work in the United States. HCC is not sponsoring H1B Visa.
  
  

Holyoke Community College is an affirmative action/equal opportunity employer and does not discriminate on the basis of race, color, national origin, sex, disability, religion, age, veteran status, genetic information, gender identity or sexual orientation in its programs and activities as required by Title IX of the Educational Amendments of 1972, the Americans with Disabilities Act of 1990, Section 504 of the Rehabilitation Act of 1973, Title VII of the Civil Rights Act of 1964, and other applicable statutes and college policies. The College prohibits sexual harassment, including sexual violence. Inquiries or complaints concerning discrimination, harassment, retaliation or sexual violence shall be referred to the College’s Affirmative Action and/or Title IX Coordinator, the Massachusetts Commission Against Discrimination, the Equal Employment Opportunities Commission or the United States Department of Education’s Office for Civil Rights.