What are the responsibilities and job description for the Student Hourly/Student Office Assistant position at Inside Higher Ed?
Position OverviewThis position will be part of a small technical team of experts, which support over 400 user accounts and 400 custom Linux and Windows machines in a research environment. The Student Office Assistant will provide computer hardware, software, and network support for the operational needs of the Institute for Information Sciences (I2S) and report to the I2S Staff System Administrators.Job Description40% - Support end-users' (i.e. operational staff, graduate students, and faculty) computer and networking needs through the installation and configuration of computer hardware and software.
30% - Support the daily operations of the I2S computing and networking facilities.
20% - Assist with the computing and networking needs for ongoing research projects.
10% - Other duties as assigned.Required Qualifications
30% - Support the daily operations of the I2S computing and networking facilities.
20% - Assist with the computing and networking needs for ongoing research projects.
10% - Other duties as assigned.Required Qualifications
- Proven experience in building and assembling desktop computers, as evidenced by application materials.
- Demonstrated ability to troubleshoot hardware issues and perform diagnostics, as evidenced by application materials.
- Experience with Linux and Windows based operating systems, as evidenced by application materials. NOTE: Linux experience is more desirable than Windows.
- Excellent troubleshooting skills, as evidenced by application materials.
- IP based networking experience (cabling, simple network design, etc.), as evidenced by application materials.
- Can work approximately 10 - 20 hours per week.
- Can work during the summer and remain in this position for at least 1 year.
- Previous experience working with a technical team, as evidenced by application materials.
- Strong communication skills, as evidenced by application materials.
- This is an hourly/non-exempt position. A student employee cannot hold an hourly/non-exempt position and a salaried/exempt graduate or undergraduate position (GRA/GTA/GA/RUA/RGA) concurrently.Additional Candidate InstructionsIn addition to the online application, the following documents are required to be considered for this position:
- A cover letter addressing how required and preferred qualifications are met
- Resume
- Contact information for three professional references
Salary : $9 - $15