What are the responsibilities and job description for the Student Assistant - Patient Account Representative position at Inside Higher Ed?
Posting Number
G/R33342P
Working Title
Student Assistant - Patient Account Representative
Department
UHC-Business Services
About The University Of Georgia
Chartered by the state of Georgia in 1785, the University of Georgia is the birthplace of public higher education in America and is the state’s flagship university (https://www.uga.edu/). The proof is in our more than 240 years of academic and professional achievements and our continual commitment to higher education. UGA is currently ranked among the top 20 public universities in U.S. News & World Report. The University’s main campus is located in Athens, approximately 65 miles northeast of Atlanta, with extended campuses in Atlanta, Griffin, Gwinnett, and Tifton. UGA employs approximately 3,100 faculty and more than 7,700 full-time staff. The University’s enrollment exceeds 41,000 students including over 31,000 undergraduates and over 10,000 graduate and professional students. Academic programs reside in 19 schools and colleges, including our newly established School of Medicine.
Employment Type
Employee
Advertised Salary
$13.00 per hour
Anticipated Start Date
08/03/2026
Posting Date
05/26/2026
Open Until Filled
Yes
Special Instructions To Applicants
We are unable to offer a work visa sponsorship for this position. You must be authorized to work in the U.S. to apply.
Location of Vacancy:
Athens Area
EOO Statement
The University of Georgia is an Equal Opportunity employer. All qualified applicants will receive consideration for employment without regard to age, color, disability, genetic information, national origin, race, religion, sex, or veteran status or other protected status. Persons needing accommodations or assistance with the accessibility of materials related to this search are encouraged to contact Central HR (hrweb@uga.edu).
USG Core Values Statement
The University System of Georgia is comprised of our 25 institutions of higher education and learning, as well the System Office. Our USG Statement of Core Values are Integrity, Excellence, Accountability, and Respect. These values serve as the foundation for all that we do as an organization, and each USG community member is responsible for demonstrating and upholding these standards. More details on the USG Statement of Core Values and Code of Conduct are available in USG Board Policy 08.02.18.01.02.
Additionally, USG supports Freedom of Expression as stated in Board Policy 06.05 Freedom of Expression and Academic Freedom.
Duties/Responsibilities
Verifies insurance eligibility:
50
Administrative And Customer Service
Student Assistant
Flsa
Non-Exempt
Fte
This position is required to accurately enter in insurance information for billing purposes and verify insurance eligibility. This position is responsible for answering the department phone, which includes answering basic questions about balances, posting patient payments and managing the flagging of UHC financial holds within Banner. This position will maintain payment documentation and files containing patient and transaction records and manage the shredding for staff within the Business Services department. This position could staff the Business Services Patient Accounts as needed.
UGA Minimum
Relevant/Preferred Education, Experience, Licensure, Certification in Position:
Ability to see objects closely, as in reading; receive and give verbal communication; push/pull objects with minimal effort; sit, stand, or remain on feet for 30 minutes consecutively, 2-4 hour per shift; repetitive keyboarding skills.
Is this a Position of Trust?:
Yes
Does this position have operation, access, or control of financial resources? :
No
Does this position require a P-Card? :
No
Is having a P-Card an essential function of this position? :
No
Is driving a requirement of this position?:
No
Does this position have direct interaction or care of children under the age of 18 or direct patient care?:
Yes
Does This Position Have Security Access (e.g., Public Safety, IT Security, Personnel Records, Patient Records, Or Access To Chemicals And Medications)
Yes
Background Investigation Policy
Offers of employment are contingent upon completion of a background investigation including, a criminal background check demonstrating your eligibility for employment with the University of Georgia; confirmation of the credentials and employment history reflected in your application materials (including reference checks) as they relate to the job-based requirements of the position applied for; and, if applicable, a satisfactory credit check. You may also be subject to a pre-employment drug test for positions with high-risk responsibilities, if applicable. Please visit the UGA Background Check website.
Contact Details
For questions concerning this position or recruitment progression, please refer to the Recruitment Contact listed below.
Recruitment Contact Name
Shannon Kuykendall
Recruitment Contact Email
shannon.kuykendall@uga.edu
G/R33342P
Working Title
Student Assistant - Patient Account Representative
Department
UHC-Business Services
About The University Of Georgia
Chartered by the state of Georgia in 1785, the University of Georgia is the birthplace of public higher education in America and is the state’s flagship university (https://www.uga.edu/). The proof is in our more than 240 years of academic and professional achievements and our continual commitment to higher education. UGA is currently ranked among the top 20 public universities in U.S. News & World Report. The University’s main campus is located in Athens, approximately 65 miles northeast of Atlanta, with extended campuses in Atlanta, Griffin, Gwinnett, and Tifton. UGA employs approximately 3,100 faculty and more than 7,700 full-time staff. The University’s enrollment exceeds 41,000 students including over 31,000 undergraduates and over 10,000 graduate and professional students. Academic programs reside in 19 schools and colleges, including our newly established School of Medicine.
Employment Type
Employee
Advertised Salary
$13.00 per hour
Anticipated Start Date
08/03/2026
Posting Date
05/26/2026
Open Until Filled
Yes
Special Instructions To Applicants
We are unable to offer a work visa sponsorship for this position. You must be authorized to work in the U.S. to apply.
Location of Vacancy:
Athens Area
EOO Statement
The University of Georgia is an Equal Opportunity employer. All qualified applicants will receive consideration for employment without regard to age, color, disability, genetic information, national origin, race, religion, sex, or veteran status or other protected status. Persons needing accommodations or assistance with the accessibility of materials related to this search are encouraged to contact Central HR (hrweb@uga.edu).
USG Core Values Statement
The University System of Georgia is comprised of our 25 institutions of higher education and learning, as well the System Office. Our USG Statement of Core Values are Integrity, Excellence, Accountability, and Respect. These values serve as the foundation for all that we do as an organization, and each USG community member is responsible for demonstrating and upholding these standards. More details on the USG Statement of Core Values and Code of Conduct are available in USG Board Policy 08.02.18.01.02.
Additionally, USG supports Freedom of Expression as stated in Board Policy 06.05 Freedom of Expression and Academic Freedom.
Duties/Responsibilities
Verifies insurance eligibility:
- Verifies insurance eligibility on patients that come through the UHC and present an insurance card.
- Verifies eligibility by calling the insurance carrier, verifying through our clearinghouse or using e-verify.
- Insurance will be verified two (2) times a year for each patient that is seen for an appointment at UHC: Fall Semester and the beginning of a new calendar year.
- Corresponds with patients by secure message, e-mails or calls, if insurance is found to be inactive/terminated and attempts to get updated insurance coverage information.
50
Administrative And Customer Service
- Answers phones in a courteous and professional manner.
- Provides a positive first impression to all customers, including students, parents and departmental liaisons.
- Provides information regarding patient balances within the Practice Management System (PMS) and answers any other questions that might arise.
- Refers inquiries, when necessary, to the supervisor or other departments, supplying names, 81#, and other pertinent information.
- If needed, composes and enters internal notes about the phone conversation so others know what has transpired on an account.
- Follows file retention policy for payment documentation and database files containing patient and transaction records and shreds those files monthly as appropriate retention dates have passed.
- Follows internal procedures to monitor individual patient accounts to ensure that patients with patient due balances are flagged/unflagged with the Banner system.
Student Assistant
Flsa
Non-Exempt
Fte
- 50
This position is required to accurately enter in insurance information for billing purposes and verify insurance eligibility. This position is responsible for answering the department phone, which includes answering basic questions about balances, posting patient payments and managing the flagging of UHC financial holds within Banner. This position will maintain payment documentation and files containing patient and transaction records and manage the shredding for staff within the Business Services department. This position could staff the Business Services Patient Accounts as needed.
UGA Minimum
Relevant/Preferred Education, Experience, Licensure, Certification in Position:
- Current enrollment as a UGA student
- Technical knowledge in the field acquired through an apprenticeship
- 2-year degree, or professional certificate
- 1-year medical office experience preferred
- Excellent communication and customer service skills.
- Respect for confidentiality of health and patient information.
- Knowledge of electronic health record systems.
- Ability to work alone as well as a group.
- Ability to prioritize tasks and multitask.
- Organized.
- Detailed work habits.
- Dependable and punctual.
- Demonstrates a professional attitude/behavior.
- Preferred qualifications include medical terminology.
Ability to see objects closely, as in reading; receive and give verbal communication; push/pull objects with minimal effort; sit, stand, or remain on feet for 30 minutes consecutively, 2-4 hour per shift; repetitive keyboarding skills.
Is this a Position of Trust?:
Yes
Does this position have operation, access, or control of financial resources? :
No
Does this position require a P-Card? :
No
Is having a P-Card an essential function of this position? :
No
Is driving a requirement of this position?:
No
Does this position have direct interaction or care of children under the age of 18 or direct patient care?:
Yes
Does This Position Have Security Access (e.g., Public Safety, IT Security, Personnel Records, Patient Records, Or Access To Chemicals And Medications)
Yes
Background Investigation Policy
Offers of employment are contingent upon completion of a background investigation including, a criminal background check demonstrating your eligibility for employment with the University of Georgia; confirmation of the credentials and employment history reflected in your application materials (including reference checks) as they relate to the job-based requirements of the position applied for; and, if applicable, a satisfactory credit check. You may also be subject to a pre-employment drug test for positions with high-risk responsibilities, if applicable. Please visit the UGA Background Check website.
Contact Details
For questions concerning this position or recruitment progression, please refer to the Recruitment Contact listed below.
Recruitment Contact Name
Shannon Kuykendall
Recruitment Contact Email
shannon.kuykendall@uga.edu
Salary : $13