Senior Business Systems Analyst (Document Management Systems)

Job no: 529674

Position type: Staff Full Time

Benefit Status: Benefited-Union

Campus: UMass Lowell

Department: Enterprise Applications

Salary: See posting section for salary range details.

Applications Open: Mar 18 2026

Applications Close: Open until filled

General Summary Of Position

The Senior Business Systems Analyst (Document Management Systems) is a key member of the Enterprise Applications team, responsible for the administration, functional support, and ongoing enhancement of UMass Lowell’s enterprise document management platform, Softdocs. This position serves as the primary functional administrator for document management systems and provides cross-support for related platforms including DocuSign, Salesforce, Form Assembly, Perceptive Content, ServiceNow, and other integrated cloud-based applications.

The Senior Analyst collaborates with university stakeholders to analyze, design, implement, and support digital document, form, and workflow solutions. This role works in close coordination with UMass System Information Technology Services (UITS) and works with the Softdocs vendor as needed to support system operations, integrations, and issue resolution, ensuring alignment with institutional goals and university information security standards.

Minimum Qualifications (Required)

• Bachelor’s Degree in an IT related field
• 3 years demonstrated experience with document management and workflow automation applications
• 7 to 10 f experience as a business systems analyst and systems administrator
• 7 to 10 of experience as a project manager supporting enterprise applications
• 7 to 10 years experience in change control and change management
• Management of consultants and/or vendors supporting projects
• Strong analytical, documentation, and communication skills.
• Experience collaborating with cross-functional stakeholders to translate business needs into system requirements
• Understanding of data governance, information security, and compliance principles
• Strong written and verbal communication skills, with the ability to effectively manage projects and collaborate with internal stakeholders, external partners, vendors, and system-level IT teams
• Ability to make presentations and conduct training for all size audiences
• Ability to manage multiple priorities and deliver results under tight deadlines
  
  

Preferred Qualifications

• Direct, hands-on experience with the Softdocs enterprise document management and workflow automation platform
• Project Management Professional Certification (PMP) PMI Institute
• Experience in higher education or complex enterprise IT environments
• Experience with systems such as DocuSign, Perceptive Content, or ServiceNow
• Certified Business Analysis Professional (CBAP), or similar certification
• Experience with integration platforms such as Boomi or other middleware tools
  
  

Special Instructions To Applicants

Only Internal Professional (SEIU 888 Professional Union) Bargaining candidates will be considered during the first 10 business days of the posting. All other candidates will be considered after that period.

This position is full-time, benefited and in the SEIU professional union in P20. Anticipated salary based on qualifications within range. Range minimum: $85,689, 25th quartile: $98,542 and midpoint: $111,396.

Initial review of applications will begin immediately and continue until the position is filled. However, the position may close when an adequate number of qualified applications is received.

Please include a resume and cover letter with your application. Names and contact information of three references will be required at the time of application.

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