What are the responsibilities and job description for the Reservations Manager position at Inside Higher Ed?
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Department:Business Advancement | Blackwell Hotel Rooms
The Reservations Manager plays a vital role in ensuring a smooth and efficient booking process through strategic oversight of reservation systems and guest-focused service. This position blends analytical skills with hospitality expertise to support optimal occupancy and deliver a seamless experience for guests from inquiry to arrival. Responsibilities include supporting transient and group reservation processes, entering and maintaining group room blocks, and creating and managing group booking links. The manager gathers key data for weekly RevMax meetings, oversees distribution channels such as OTAs, direct bookings, and GDS platforms, and responds to guest inquiries via phone and email with accurate and timely reservation entries. They communicate reservation details across departments to support a smooth and memorable guest experience, maintain reliable reservation systems, and foster lasting relationships with VIP guests. Additionally, the role involves collaborating with the Rooms Division Manager and AGM to develop new packages and room promotions. They will be responsible for managing the special events calendar, and ensuring the hotel remains bookable through all available outlets.
Required Qualifications
High School diploma or GED. Certification or vocational training may be required. 2 years of relevant experience.
Desired Qualifications And Skills
SUB-FUNCTION - Reception Services
CAREER BAND - Individual Contributor - Technical
CAREER LEVEL - T3
Additional Information
Location:Blackwell Inn (0254)
Position Type:Regular
Scheduled Hours:40
Shift:Varying Shifts
Final candidates are subject to successful completion of a background check. A drug screen or physical may be required during the post offer process.
Thank you for your interest in positions at The Ohio State University and Wexner Medical Center. Once you have applied, the most updated information on the status of your application can be found by visiting the Candidate Home section of this site. Please view your submitted applications by logging in and reviewing your status. For answers to additional questions please review the frequently asked questions.
The university is an equal opportunity employer, including veterans and disability.
As required by Ohio Revised Code section 3345.0216, Ohio State will: educate students by means of free, open and rigorous intellectual inquiry to seek the truth; equip students with the opportunity to develop intellectual skills to reach their own, informed conclusions; not require, favor, disfavor or prohibit speech or lawful assembly; create a community dedicated to an ethic of civil and free inquiry, which respects the autonomy of each member, supports individual capacities for growth and tolerates differences in opinion; treat all faculty, staff and students as individuals, hold them to equal standards and provide equality of opportunity with regard to race, ethnicity, religion, sex, sexual orientation, gender identity or gender expression.
Current Employees And Students
If you are currently employed or enrolled as a student at The Ohio State University, please log in to Workday to use the internal application process.
Welcome To The Ohio State University's Career Site. We Invite You To Apply To Positions Of Interest. In Order To Ensure Your Application Is Complete, You Must Complete The Following
- Ensure you have all necessary documents available when starting the application process. You can review the additional job description section on postings for documents that may be required.
- Prior to submitting your application, please review and update (if necessary) the information in your candidate profile as it will transfer to your application.
Department:Business Advancement | Blackwell Hotel Rooms
The Reservations Manager plays a vital role in ensuring a smooth and efficient booking process through strategic oversight of reservation systems and guest-focused service. This position blends analytical skills with hospitality expertise to support optimal occupancy and deliver a seamless experience for guests from inquiry to arrival. Responsibilities include supporting transient and group reservation processes, entering and maintaining group room blocks, and creating and managing group booking links. The manager gathers key data for weekly RevMax meetings, oversees distribution channels such as OTAs, direct bookings, and GDS platforms, and responds to guest inquiries via phone and email with accurate and timely reservation entries. They communicate reservation details across departments to support a smooth and memorable guest experience, maintain reliable reservation systems, and foster lasting relationships with VIP guests. Additionally, the role involves collaborating with the Rooms Division Manager and AGM to develop new packages and room promotions. They will be responsible for managing the special events calendar, and ensuring the hotel remains bookable through all available outlets.
Required Qualifications
High School diploma or GED. Certification or vocational training may be required. 2 years of relevant experience.
Desired Qualifications And Skills
- Bachelor’s degree in Hospitality Management, Business Administration, related field or equivalent experience
- Minimum 2–3 years of experience in reservations, or a related field within the hospitality industry.
- Proficiency in property management systems (e.g., Opera, SynXis, or similar)
- Excellent communication and interpersonal skills
- Strong analytical and problem-solving abilities
- Detail-oriented with a commitment to accuracy
- Ability to multitask and prioritize in a fast-paced environment
- Customer service mindset with a focus on guest satisfaction
- Collaborative team player with a proactive approach to challenges
SUB-FUNCTION - Reception Services
CAREER BAND - Individual Contributor - Technical
CAREER LEVEL - T3
Additional Information
Location:Blackwell Inn (0254)
Position Type:Regular
Scheduled Hours:40
Shift:Varying Shifts
Final candidates are subject to successful completion of a background check. A drug screen or physical may be required during the post offer process.
Thank you for your interest in positions at The Ohio State University and Wexner Medical Center. Once you have applied, the most updated information on the status of your application can be found by visiting the Candidate Home section of this site. Please view your submitted applications by logging in and reviewing your status. For answers to additional questions please review the frequently asked questions.
The university is an equal opportunity employer, including veterans and disability.
As required by Ohio Revised Code section 3345.0216, Ohio State will: educate students by means of free, open and rigorous intellectual inquiry to seek the truth; equip students with the opportunity to develop intellectual skills to reach their own, informed conclusions; not require, favor, disfavor or prohibit speech or lawful assembly; create a community dedicated to an ethic of civil and free inquiry, which respects the autonomy of each member, supports individual capacities for growth and tolerates differences in opinion; treat all faculty, staff and students as individuals, hold them to equal standards and provide equality of opportunity with regard to race, ethnicity, religion, sex, sexual orientation, gender identity or gender expression.
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