What are the responsibilities and job description for the Registration Supervisor - Outpatient Care New Albany position at Inside Higher Ed?
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Department:University Hospital | Registration and Admission
Scope of Position
The Revenue Cycle for The Ohio State University Wexner Medical Center is responsible for providing excellent customer service while processing patient demographic and insurance information efficiently and accurately. Areas within the Revenue Cycle include pre-registration, registration, pre-certification, financial clearance and counseling, financial assistance, scheduling, billing, claims follow-up, customer service and cash collection. The primary responsibility of staff with the Revenue Cycle is to ensure the collection of net revenue for services rendered.
Position Summary
The Registration Supervisor assists in the management of all operations within their work area. This includes management of staff, operational processes, and programmatic services. This is a working supervision position and includes interviewing patients and/or their family members, accurate insurance coding, problem solving operational issues, and maintaining accurate census. The supervisor coordinates the registration process from pre-registration to patients’ arrival at the point of care, emphasizing quality service and customer satisfaction.
Required: Bachelor's degree or equivalent of 3 years of relevant experience in a Lead / Supervisory or Management level role and/or healthcare experience.
Preferred: 4-8 years of relevant experience preferred in a healthcare setting, existing revenue cycle department or customer service role. Experience with Windows, Excel, and Intranet/internet navigation tools as well as system content. Medical terminology, coding and third-party reimbursement experience. Ability to work in multiple systems for assigned tasks, management and reporting. Strong problem-solving and presentation skills. High level of customer service skills. Able to prioritize and coordinate multiple tasks in a busy environment.
Ongoing requirements: Demonstrates competency in daily functions, interpersonal and cognitive skills required to meet essential job functions. Maintains knowledge related to product/service line, quality improvement, cost reduction, current registration and billing policy and procedures as well as scheduling policies and procedures. Must maintain proficiency in utilizing all applicable systems. Must meet mandatory educational and health requirements, as well as ongoing scheduling and registration competencies. Attend Health System and Departmental in-services, education forums, and meetings as required.
Additional Information
Location:Ohio State Outpatient Care New Albany (1027)
Position Type:Regular
Scheduled Hours:40
Shift:First Shift
Final candidates are subject to successful completion of a background check. A drug screen or physical may be required during the post offer process.
Thank you for your interest in positions at The Ohio State University and Wexner Medical Center. Once you have applied, the most updated information on the status of your application can be found by visiting the Candidate Home section of this site. Please view your submitted applications by logging in and reviewing your status. For answers to additional questions please review the frequently asked questions.
The university is an equal opportunity employer, including veterans and disability.
Current Employees And Students
If you are currently employed or enrolled as a student at The Ohio State University, please log in to Workday to use the internal application process.
Welcome To The Ohio State University's Career Site. We Invite You To Apply To Positions Of Interest. In Order To Ensure Your Application Is Complete, You Must Complete The Following
- Ensure you have all necessary documents available when starting the application process. You can review the additional job description section on postings for documents that may be required.
- Prior to submitting your application, please review and update (if necessary) the information in your candidate profile as it will transfer to your application.
Department:University Hospital | Registration and Admission
Scope of Position
The Revenue Cycle for The Ohio State University Wexner Medical Center is responsible for providing excellent customer service while processing patient demographic and insurance information efficiently and accurately. Areas within the Revenue Cycle include pre-registration, registration, pre-certification, financial clearance and counseling, financial assistance, scheduling, billing, claims follow-up, customer service and cash collection. The primary responsibility of staff with the Revenue Cycle is to ensure the collection of net revenue for services rendered.
Position Summary
The Registration Supervisor assists in the management of all operations within their work area. This includes management of staff, operational processes, and programmatic services. This is a working supervision position and includes interviewing patients and/or their family members, accurate insurance coding, problem solving operational issues, and maintaining accurate census. The supervisor coordinates the registration process from pre-registration to patients’ arrival at the point of care, emphasizing quality service and customer satisfaction.
Required: Bachelor's degree or equivalent of 3 years of relevant experience in a Lead / Supervisory or Management level role and/or healthcare experience.
Preferred: 4-8 years of relevant experience preferred in a healthcare setting, existing revenue cycle department or customer service role. Experience with Windows, Excel, and Intranet/internet navigation tools as well as system content. Medical terminology, coding and third-party reimbursement experience. Ability to work in multiple systems for assigned tasks, management and reporting. Strong problem-solving and presentation skills. High level of customer service skills. Able to prioritize and coordinate multiple tasks in a busy environment.
Ongoing requirements: Demonstrates competency in daily functions, interpersonal and cognitive skills required to meet essential job functions. Maintains knowledge related to product/service line, quality improvement, cost reduction, current registration and billing policy and procedures as well as scheduling policies and procedures. Must maintain proficiency in utilizing all applicable systems. Must meet mandatory educational and health requirements, as well as ongoing scheduling and registration competencies. Attend Health System and Departmental in-services, education forums, and meetings as required.
Additional Information
Location:Ohio State Outpatient Care New Albany (1027)
Position Type:Regular
Scheduled Hours:40
Shift:First Shift
Final candidates are subject to successful completion of a background check. A drug screen or physical may be required during the post offer process.
Thank you for your interest in positions at The Ohio State University and Wexner Medical Center. Once you have applied, the most updated information on the status of your application can be found by visiting the Candidate Home section of this site. Please view your submitted applications by logging in and reviewing your status. For answers to additional questions please review the frequently asked questions.
The university is an equal opportunity employer, including veterans and disability.