What are the responsibilities and job description for the Pharmacy Patient Support Rep/UKHC position at Inside Higher Ed?
Job Title
Pharmacy Patient Support Rep/UKHC
Requisition Number
RE54377
Working Title
Pharmacy Patient Support Representative
Department Name
H5000: CHANDLER - RETAIL PHARMACY
Work Location:
Lexington, KY
Grade Level
07
Salary Range
$17.50-27.31/hour
Type Of Position
Staff
Position Time Status
Full-Time
Required Education
HS
Click here for more information about equivalencies::
https://hr.uky.edu/employment/working-uk/equivalencies
Required Related Experience
2 yrs
Required License/Registration/Certification
None
Physical Requirements
This position requires use of a computer workstation, completion of tasks with repetitive motions.
Shift
Primarily day shift; Monday through Friday
Job Summary
Answer patient phone calls regarding refill requests and other needs in Pharmacy Patient Support Services. Accurately document and route calls and faxes appropriately in the electronic health record (EHR). Provide excellent customer service and utilize problem solving skills to address patient requests and concerns within scope. Complete shipment verifications for UK Specialty pharmacy to ensure mail order deliveries were delivered accurately and timely. Escalate delayed shipments appropriately, if needed. Complete other tasks as needed to support patient care and the department.
Skills / Knowledge / Abilities
Strong customer service skills, excellent organizational and time management skills, team player, able to multitask, attention to detail, computer skills, problem solving, strong verbal and written communication skills.
Does this position have supervisory responsibilities? :
No
Preferred Education/Experience
Customer Service skills; Call center experience preferred; Certified Nursing Assistant, Certified Medical Assistant, nationally certified Pharmacy Technician.
Deadline To Apply
05/19/2026
Our University Community
We value the well-being of each of our employees and are dedicated to creating a healthy place for everyone to work, learn and live. In the interest of maintaining a safe and healthy environment for our students, employees, patients and visitors, the University of Kentucky is a Tobacco & Drug Free campus.
The University follows both the federal and state Constitutions as well as all applicable federal and state laws on nondiscrimination. The University provides equal opportunities for qualified persons in all aspects of institutional operations and does not discriminate on the basis of race, color, national origin, ethnic origin, religion, creed, age, physical or mental disability, veteran status, uniformed service, political belief, sex, sexual orientation, gender identity, gender expression, pregnancy, marital status, genetic information or social or economic status.
Any candidate offered a position may be required to pass pre-employment screenings as mandated by University of Kentucky Human Resources. These screenings may include a national background check and/or drug screen.
Pharmacy Patient Support Rep/UKHC
Requisition Number
RE54377
Working Title
Pharmacy Patient Support Representative
Department Name
H5000: CHANDLER - RETAIL PHARMACY
Work Location:
Lexington, KY
Grade Level
07
Salary Range
$17.50-27.31/hour
Type Of Position
Staff
Position Time Status
Full-Time
Required Education
HS
Click here for more information about equivalencies::
https://hr.uky.edu/employment/working-uk/equivalencies
Required Related Experience
2 yrs
Required License/Registration/Certification
None
Physical Requirements
This position requires use of a computer workstation, completion of tasks with repetitive motions.
Shift
Primarily day shift; Monday through Friday
Job Summary
Answer patient phone calls regarding refill requests and other needs in Pharmacy Patient Support Services. Accurately document and route calls and faxes appropriately in the electronic health record (EHR). Provide excellent customer service and utilize problem solving skills to address patient requests and concerns within scope. Complete shipment verifications for UK Specialty pharmacy to ensure mail order deliveries were delivered accurately and timely. Escalate delayed shipments appropriately, if needed. Complete other tasks as needed to support patient care and the department.
Skills / Knowledge / Abilities
Strong customer service skills, excellent organizational and time management skills, team player, able to multitask, attention to detail, computer skills, problem solving, strong verbal and written communication skills.
Does this position have supervisory responsibilities? :
No
Preferred Education/Experience
Customer Service skills; Call center experience preferred; Certified Nursing Assistant, Certified Medical Assistant, nationally certified Pharmacy Technician.
Deadline To Apply
05/19/2026
Our University Community
We value the well-being of each of our employees and are dedicated to creating a healthy place for everyone to work, learn and live. In the interest of maintaining a safe and healthy environment for our students, employees, patients and visitors, the University of Kentucky is a Tobacco & Drug Free campus.
The University follows both the federal and state Constitutions as well as all applicable federal and state laws on nondiscrimination. The University provides equal opportunities for qualified persons in all aspects of institutional operations and does not discriminate on the basis of race, color, national origin, ethnic origin, religion, creed, age, physical or mental disability, veteran status, uniformed service, political belief, sex, sexual orientation, gender identity, gender expression, pregnancy, marital status, genetic information or social or economic status.
Any candidate offered a position may be required to pass pre-employment screenings as mandated by University of Kentucky Human Resources. These screenings may include a national background check and/or drug screen.
Salary : $18 - $27