What are the responsibilities and job description for the Patient Experience Coordinator | The James position at Inside Higher Ed?
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Welcome To The Ohio State University's Career Site. We Invite You To Apply To Positions Of Interest. In Order To Ensure Your Application Is Complete, You Must Complete The Following
Department:James | Patient Experience
Scope of Position
The Patient Experience Coordinator provides personalized guidance and support that promotes a positive patient/family experience throughout their care continuum. The Patient Experience Coordinator anticipates and identifies needs by soliciting input and addressing any issues or concerns. The Patient Experience Coordinator is responsible for providing mediation in order to promote resolution to concerns or grievances as well as oversees and manages the proper follow up and service data entry and analyses throughout the health system so that optimal quality and communication can be achieved. The Patient Experience Coordinator works to build relationships with patients, families and staff to create an environment where optimum patient experience and positive patient satisfaction flourishes.
Position Summary
Patient Experience Coordinators proactively rounds on newly admitted patients to ensure clinical and service related needs are being met. This position is responsible for providing patient experience training, coaching, mediation/issue resolution and providing support for hospital initiatives. This position provides coaching to physicians, residents, students and staff on appropriate behaviors, conflict resolution tactics, responses and skills to promote positive perceptions; assists with providing patient and visitor information; and works to improve processes to elevate the service levels provided. The Patient Experience Coordinator responds to patient, family and visitor concerns and grievances employing excellent verbal and written communication skills, intervention, interpersonal, diplomacy, and conflict management skills and strategies, and service recovery approaches to work to facilitate and resolve perceived issues with a wide variety of customers using excellent judgement.
Minimum Education Required
Location:James Cancer Hospital (0375)
Position Type:Regular
Scheduled Hours:40
Shift:Rotating Shift
Final candidates are subject to successful completion of a background check. A drug screen or physical may be required during the post offer process.
Thank you for your interest in positions at The Ohio State University and Wexner Medical Center. Once you have applied, the most updated information on the status of your application can be found by visiting the Candidate Home section of this site. Please view your submitted applications by logging in and reviewing your status. For answers to additional questions please review the frequently asked questions.
The university is an equal opportunity employer, including veterans and disability.
As required by Ohio Revised Code section 3345.0216, Ohio State will: educate students by means of free, open and rigorous intellectual inquiry to seek the truth; equip students with the opportunity to develop intellectual skills to reach their own, informed conclusions; not require, favor, disfavor or prohibit speech or lawful assembly; create a community dedicated to an ethic of civil and free inquiry, which respects the autonomy of each member, supports individual capacities for growth and tolerates differences in opinion; treat all faculty, staff and students as individuals, hold them to equal standards and provide equality of opportunity with regard to race, ethnicity, religion, sex, sexual orientation, gender identity or gender expression.
Current Employees And Students
If you are currently employed or enrolled as a student at The Ohio State University, please log in to Workday to use the internal application process.
Welcome To The Ohio State University's Career Site. We Invite You To Apply To Positions Of Interest. In Order To Ensure Your Application Is Complete, You Must Complete The Following
- Ensure you have all necessary documents available when starting the application process. You can review the additional job description section on postings for documents that may be required.
- Prior to submitting your application, please review and update (if necessary) the information in your candidate profile as it will transfer to your application.
Department:James | Patient Experience
Scope of Position
The Patient Experience Coordinator provides personalized guidance and support that promotes a positive patient/family experience throughout their care continuum. The Patient Experience Coordinator anticipates and identifies needs by soliciting input and addressing any issues or concerns. The Patient Experience Coordinator is responsible for providing mediation in order to promote resolution to concerns or grievances as well as oversees and manages the proper follow up and service data entry and analyses throughout the health system so that optimal quality and communication can be achieved. The Patient Experience Coordinator works to build relationships with patients, families and staff to create an environment where optimum patient experience and positive patient satisfaction flourishes.
Position Summary
Patient Experience Coordinators proactively rounds on newly admitted patients to ensure clinical and service related needs are being met. This position is responsible for providing patient experience training, coaching, mediation/issue resolution and providing support for hospital initiatives. This position provides coaching to physicians, residents, students and staff on appropriate behaviors, conflict resolution tactics, responses and skills to promote positive perceptions; assists with providing patient and visitor information; and works to improve processes to elevate the service levels provided. The Patient Experience Coordinator responds to patient, family and visitor concerns and grievances employing excellent verbal and written communication skills, intervention, interpersonal, diplomacy, and conflict management skills and strategies, and service recovery approaches to work to facilitate and resolve perceived issues with a wide variety of customers using excellent judgement.
Minimum Education Required
- Must be able to work Monday - Friday 9am - 5:30pm
- Bachelor's Level Degree or equivalent combination of education and experience
- 2 years of relevant experience preferred
- Bachelor's Degree with emphasis in Social Work, Communications, Healthcare Management, Hospitality Management or related field or equivalent combination of experience is required. Excellent verbal and written communication skills, interpersonal, conflict resolution, problem solving and program planning skills; ability to work effectively with all levels of the organization is required.
- An array of retirement plan options, each with a generous employer contribution.
- Affordable health insurance options, including dental, vision and prescription coverage that begin on day one.
- Paid vacation and sick leave, including short and long-term disability and paid parental leave.
- Get the most out of the Public Service Loan Forgiveness program.
- And much more!
Location:James Cancer Hospital (0375)
Position Type:Regular
Scheduled Hours:40
Shift:Rotating Shift
Final candidates are subject to successful completion of a background check. A drug screen or physical may be required during the post offer process.
Thank you for your interest in positions at The Ohio State University and Wexner Medical Center. Once you have applied, the most updated information on the status of your application can be found by visiting the Candidate Home section of this site. Please view your submitted applications by logging in and reviewing your status. For answers to additional questions please review the frequently asked questions.
The university is an equal opportunity employer, including veterans and disability.
As required by Ohio Revised Code section 3345.0216, Ohio State will: educate students by means of free, open and rigorous intellectual inquiry to seek the truth; equip students with the opportunity to develop intellectual skills to reach their own, informed conclusions; not require, favor, disfavor or prohibit speech or lawful assembly; create a community dedicated to an ethic of civil and free inquiry, which respects the autonomy of each member, supports individual capacities for growth and tolerates differences in opinion; treat all faculty, staff and students as individuals, hold them to equal standards and provide equality of opportunity with regard to race, ethnicity, religion, sex, sexual orientation, gender identity or gender expression.
