What are the responsibilities and job description for the Patient Care Coordinator position at Inside Higher Ed?
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Department:Dentistry | Graduate Prosthodontics
The Ohio State University College of Dentistry seeks a full-time Patient Care Coordinator for the Advanced Prosthodontic Program. The college’s Advanced Prosthodontic Program trains graduate students in attaining excellence in clinical prosthodontics, prepare for careers in private practice, teaching and/or research, and become eligible for examination by the American Board of Prosthodontics. The clinical component of the program includes all phases of prosthodontics: fixed prosthodontics; implant prosthodontics; complete denture prosthodontics; maxillofacial prosthetics; and removable partial prosthodontics.
Reporting to the Director of the Advanced Prosthodontic Program, this position is responsible for the following:
60% – Appointment Coordination & Care Facilitation
Hours: Full-time position with regular office hours, Monday through Friday, 7:30 a.m. to 4:30 p.m., may include evening work on occasion to meet program needs.
This position requires successful completion of background check(s) and drug & alcohol screening.
Physical Requirements include: Prolonged periods of sitting at a desk and working on a computer; Occasional standing and walking within the office; Ability to lift up to 20 lbs (e.g., office supplies, files); Manual dexterity for keyboarding and handling paperwork; Clear vision (with or without correction) for reading screens and documents; Ability to communicate effectively in person and by phone.
Additional Information
Location:Postle Hall (0024)
Position Type:Regular
Scheduled Hours:40
Shift:First Shift
Final candidates are subject to successful completion of a background check. A drug screen or physical may be required during the post offer process.
Thank you for your interest in positions at The Ohio State University and Wexner Medical Center. Once you have applied, the most updated information on the status of your application can be found by visiting the Candidate Home section of this site. Please view your submitted applications by logging in and reviewing your status. For answers to additional questions please review the frequently asked questions.
The university is an equal opportunity employer, including veterans and disability.
Current Employees And Students
If you are currently employed or enrolled as a student at The Ohio State University, please log in to Workday to use the internal application process.
Welcome To The Ohio State University's Career Site. We Invite You To Apply To Positions Of Interest. In Order To Ensure Your Application Is Complete, You Must Complete The Following
- Ensure you have all necessary documents available when starting the application process. You can review the additional job description section on postings for documents that may be required.
- Prior to submitting your application, please review and update (if necessary) the information in your candidate profile as it will transfer to your application.
Department:Dentistry | Graduate Prosthodontics
The Ohio State University College of Dentistry seeks a full-time Patient Care Coordinator for the Advanced Prosthodontic Program. The college’s Advanced Prosthodontic Program trains graduate students in attaining excellence in clinical prosthodontics, prepare for careers in private practice, teaching and/or research, and become eligible for examination by the American Board of Prosthodontics. The clinical component of the program includes all phases of prosthodontics: fixed prosthodontics; implant prosthodontics; complete denture prosthodontics; maxillofacial prosthetics; and removable partial prosthodontics.
Reporting to the Director of the Advanced Prosthodontic Program, this position is responsible for the following:
60% – Appointment Coordination & Care Facilitation
- Exercise primary responsibility for coordinating and overseeing patient appointments across a multidisciplinary treatment team—including Prosthodontics, Oral and Maxillofacial Surgery, Orthodontics, and Periodontology—ensuring appropriate sequencing of care, provider alignment, and timely progression of complex treatment plans.
- Proactively verify readiness of all required clinical materials and preparatory components (e.g., impressions, diagnostic casts, surgical guides, prosthetic components) in advance of scheduled appointments, mitigating risk of procedural delays, cancellations, and inefficiencies.
- Lead and manage continuity-of-care processes when patients transition between residents, ensuring seamless handoffs, preservation of treatment intent, and uninterrupted patient care within an academic clinical environment.
- Strategically manage and optimize resident schedules to balance patient access, educational requirements, and clinic capacity, supporting efficient resource utilization and sustained clinic throughput.
- Serve as a primary escalation point and patient-facing liaison, addressing inquiries, concerns, grievances, and complaints with professionalism, diplomacy, and empathy via telephone, email, and in-person communication, supporting patient satisfaction and retention.
- Act as an operational connector among patients, residents, attending faculty, and clinic staff, synthesizing information, resolving issues, and coordinating follow-up actions to ensure timely and effective outcomes.
- Prepare, submit, and track Patient Account Adjustment Request (PAAR) forms, supporting accurate financial resolution, compliance with institutional processes, and transparent communication regarding patient accounts.
- Prepare and maintain program-specific reports as requested.
- Prepare, submit, and track facilities, maintenance, and IT services requests for equipment, software, or system issues to ensure minimal disruption to clinic operations and patient care.
- Perform additional duties as assigned to support clinic efficiency, associated programs, and evolving programmatic needs, demonstrating adaptability and responsiveness to evolving clinical, operational, and institutional needs.
- Comply with all organizational policies and procedures, including infection prevention and control standards, safety protocols, and the proper use of required personal protective equipment (PPE). Adherence to applicable local, state, and federal regulations (including OSHA and public health requirements) is an essential function of this role.
- Qualified candidates must have graduated with a bachelor's degree from a dental hygiene program accredited by the Commission on Dental Accreditation (CODA) or a related field, maintain an active dental hygiene license.
- 2 years’ experience working in a health care setting, scheduling appointments and treatment planning.
- Demonstrated ability to clearly communicate subject‑matter expertise in both written and spoken format.
- Accurately assess students' learning abilities, needs, and styles with written and verbal communications.
- Ability to work closely and cooperatively with faculty, staff, residents and patients to assist in the multidisciplinary operation and management of prosthodontic and dental implant patient care.
- Computer skills and background in specific computer applications such as electronic health records IHIS, Microsoft Office Suite and computer competency including e-mail.
Hours: Full-time position with regular office hours, Monday through Friday, 7:30 a.m. to 4:30 p.m., may include evening work on occasion to meet program needs.
This position requires successful completion of background check(s) and drug & alcohol screening.
Physical Requirements include: Prolonged periods of sitting at a desk and working on a computer; Occasional standing and walking within the office; Ability to lift up to 20 lbs (e.g., office supplies, files); Manual dexterity for keyboarding and handling paperwork; Clear vision (with or without correction) for reading screens and documents; Ability to communicate effectively in person and by phone.
Additional Information
Location:Postle Hall (0024)
Position Type:Regular
Scheduled Hours:40
Shift:First Shift
Final candidates are subject to successful completion of a background check. A drug screen or physical may be required during the post offer process.
Thank you for your interest in positions at The Ohio State University and Wexner Medical Center. Once you have applied, the most updated information on the status of your application can be found by visiting the Candidate Home section of this site. Please view your submitted applications by logging in and reviewing your status. For answers to additional questions please review the frequently asked questions.
The university is an equal opportunity employer, including veterans and disability.
Salary : $58,700 - $73,400