What are the responsibilities and job description for the Patient and Family Relations Specialist position at Inside Higher Ed?
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Department:James | Business Development
Scope of Position
The Destination Medicine (DM) Patient and Family Specialist will be responsible for special projects for the revenue-generating Destination Medicine Department and Concierge Program at The James and Wexner Medical Center. This includes all 7 hospitals with over 2,200 beds and more than 100 buildings and specialties. Destination Medicine is an integrative, multidisciplinary department which facilitates comprehensive inpatient and outpatient medical, residential, travel, spiritual, and cultural amenities for International, Out of State, and other Private Preferred patients. The DM Patient and Family Specialist is responsible for meeting and exceeding patient and families' expectations of their scheduled stay at The James and The Wexner Medical Center while in Columbus. The Patient and Family Specialist is the "First Face of The James and Wexner Medical Center" for many potential patients and their referring physicians and, as such, needs to have broad and deep knowledge of the medical center, the university, and Columbus as well as healthcare policies and procedures. This Patient and Family Specialist is responsible for growing patient volume and dollars generated through physician referrals, payor relations and other national and affiliated contacts. The Patient and Family Specialist will also bear primary responsibility for the maintenance and report generation of the CRM. This position will also have primary responsibility for the identification of all print and promotional materials for the department and will serve as the principal liaison to Marketing and Communications for assuring the timely submission of camera-ready materials for all programs and services of the department. Provides collaborative program coordination (including on-site coordination) of Destination Medicine programs, services, educational events and community projects.
The department publicly operates 8:00-5:00 p.m., Monday through Friday, but evenings and weekends are periodically required for greeting arriving patients. In addition, teleconferences may be scheduled at times which coincide with business hours in other time zones.
Position Summary
The Patient and Family Specialist carefully and patiently interviews patients and/or family members to obtain records, establish a medical record, engage the appropriate clinical team, and provide the most up-to-date information regarding insurance coverage and financial matters. This role focuses on domestic inquiries across the entire health system. Each coordinator must become fluent in the full revenue cycle process.
This position is expected to perform at a higher level by taking on additional responsibilities and functioning independently, including ownership of workflows, reporting, and coordination with other departments. The Patient and Family Specialist is also expected to train new staff members and serve as a resource to the team by delivering well-developed in-services related to the program and its services.
Additionally, this role is responsible for growing patient volume and revenue through physician referrals, payer relationships, and other national affiliated contacts. The position requires demonstrated sensitivity and excellent interpersonal skills when working with patients and families in crisis, particularly during hospitalizations and chronic illness. Candidates must possess experience and a strong affinity for working with a highly diverse patient population and interdisciplinary team.
Minimum Qualifications
For Hire:
Bachelor’s degree in health sciences, business, healthcare administration or related field.
Strong communication and organizational skills.
Experience In Patient Navigation Or Care Coordination Preferred.
Familiarity with EMR systems and HIPAA compliance
Ongoing: Destination care coordination and concierge health care best practices. Continued knowledge refinement in hospital policies, procedures, and healthcare regulations.
Additional Information
Location:Ackerman Rd, 660 (0242)
Position Type:Regular
Scheduled Hours:40
Shift:First Shift
Final candidates are subject to successful completion of a background check. A drug screen or physical may be required during the post offer process.
Thank you for your interest in positions at The Ohio State University and Wexner Medical Center. Once you have applied, the most updated information on the status of your application can be found by visiting the Candidate Home section of this site. Please view your submitted applications by logging in and reviewing your status. For answers to additional questions please review the frequently asked questions.
The university is an equal opportunity employer, including veterans and disability.
Current Employees And Students
If you are currently employed or enrolled as a student at The Ohio State University, please log in to Workday to use the internal application process.
Welcome To The Ohio State University's Career Site. We Invite You To Apply To Positions Of Interest. In Order To Ensure Your Application Is Complete, You Must Complete The Following
- Ensure you have all necessary documents available when starting the application process. You can review the additional job description section on postings for documents that may be required.
- Prior to submitting your application, please review and update (if necessary) the information in your candidate profile as it will transfer to your application.
Department:James | Business Development
Scope of Position
The Destination Medicine (DM) Patient and Family Specialist will be responsible for special projects for the revenue-generating Destination Medicine Department and Concierge Program at The James and Wexner Medical Center. This includes all 7 hospitals with over 2,200 beds and more than 100 buildings and specialties. Destination Medicine is an integrative, multidisciplinary department which facilitates comprehensive inpatient and outpatient medical, residential, travel, spiritual, and cultural amenities for International, Out of State, and other Private Preferred patients. The DM Patient and Family Specialist is responsible for meeting and exceeding patient and families' expectations of their scheduled stay at The James and The Wexner Medical Center while in Columbus. The Patient and Family Specialist is the "First Face of The James and Wexner Medical Center" for many potential patients and their referring physicians and, as such, needs to have broad and deep knowledge of the medical center, the university, and Columbus as well as healthcare policies and procedures. This Patient and Family Specialist is responsible for growing patient volume and dollars generated through physician referrals, payor relations and other national and affiliated contacts. The Patient and Family Specialist will also bear primary responsibility for the maintenance and report generation of the CRM. This position will also have primary responsibility for the identification of all print and promotional materials for the department and will serve as the principal liaison to Marketing and Communications for assuring the timely submission of camera-ready materials for all programs and services of the department. Provides collaborative program coordination (including on-site coordination) of Destination Medicine programs, services, educational events and community projects.
The department publicly operates 8:00-5:00 p.m., Monday through Friday, but evenings and weekends are periodically required for greeting arriving patients. In addition, teleconferences may be scheduled at times which coincide with business hours in other time zones.
Position Summary
The Patient and Family Specialist carefully and patiently interviews patients and/or family members to obtain records, establish a medical record, engage the appropriate clinical team, and provide the most up-to-date information regarding insurance coverage and financial matters. This role focuses on domestic inquiries across the entire health system. Each coordinator must become fluent in the full revenue cycle process.
This position is expected to perform at a higher level by taking on additional responsibilities and functioning independently, including ownership of workflows, reporting, and coordination with other departments. The Patient and Family Specialist is also expected to train new staff members and serve as a resource to the team by delivering well-developed in-services related to the program and its services.
Additionally, this role is responsible for growing patient volume and revenue through physician referrals, payer relationships, and other national affiliated contacts. The position requires demonstrated sensitivity and excellent interpersonal skills when working with patients and families in crisis, particularly during hospitalizations and chronic illness. Candidates must possess experience and a strong affinity for working with a highly diverse patient population and interdisciplinary team.
Minimum Qualifications
For Hire:
Bachelor’s degree in health sciences, business, healthcare administration or related field.
Strong communication and organizational skills.
Experience In Patient Navigation Or Care Coordination Preferred.
Familiarity with EMR systems and HIPAA compliance
Ongoing: Destination care coordination and concierge health care best practices. Continued knowledge refinement in hospital policies, procedures, and healthcare regulations.
Additional Information
Location:Ackerman Rd, 660 (0242)
Position Type:Regular
Scheduled Hours:40
Shift:First Shift
Final candidates are subject to successful completion of a background check. A drug screen or physical may be required during the post offer process.
Thank you for your interest in positions at The Ohio State University and Wexner Medical Center. Once you have applied, the most updated information on the status of your application can be found by visiting the Candidate Home section of this site. Please view your submitted applications by logging in and reviewing your status. For answers to additional questions please review the frequently asked questions.
The university is an equal opportunity employer, including veterans and disability.