What are the responsibilities and job description for the Patient Access Services Rep/UKHC position at Inside Higher Ed?
Job Title
Patient Access Services Rep/UKHC
Requisition Number
RE53819
Working Title
Patient Access Services Representative
Department Name
H4027: REV Cycle MGT-PFE
Work Location:
Lexington, KY
Grade Level
07
Salary Range
$17.50-27.31/hour
Type Of Position
Staff
Position Time Status
Full-Time
Required Education
AA
Click here for more information about equivalencies::
https://hr.uky.edu/employment/working-uk/equivalencies
Required Related Experience
1 yr
Required License/Registration/Certification
None
Physical Requirements
Sitting at computer workstation for extended periods including data entry; repetitive motions, and occasionally standing or walking with objects up to 10 lbs
Shift
Monday through Friday, 8am-5pm
Fully Remote
Job Summary
The Patient Access Representative is responsible for providing pre-visit activities for UKHealthCare patients including appointment coordination and scheduling; resolution of patient complaints; collection and verification of demographic information and insurance/payer source information and correction of registration errors; as well as maintain HIPAA compliant and comply with all UKHC policies regarding patient privacy and confidentiality. This position will also participate in unit and Enterprise activities to improve efficiency, quality, safety, and patient satisfaction. Please apply for any and all positions you feel qualified. If you do not apply for a specific position, you cannot be considered for the position.
This is a fully remote position
Skills / Knowledge / Abilities
The ideal candidate will be customer service oriented; possess patient scheduling and health insurance knowledge; have the ability to multi-task with a strong emphasis on accuracy and attention to detail; proficient in Microsoft Office, to include Outlook, PowerPoint, Word, and Excel; excellent communication skills (both written and verbal); solid time management, critical thinking, follow-through, and planning and organizational skills are all critical to the success in this position and a high level of respect for confidentiality is a must.
Does this position have supervisory responsibilities? :
No
Preferred Education/Experience
4 years of healthcare customer service experience preferred and previous experience working with patient scheduling is highly preferred.
Deadline To Apply
04/05/2026
Our University Community
We value the well-being of each of our employees and are dedicated to creating a healthy place for everyone to work, learn and live. In the interest of maintaining a safe and healthy environment for our students, employees, patients and visitors, the University of Kentucky is a Tobacco & Drug Free campus.
The University follows both the federal and state Constitutions as well as all applicable federal and state laws on nondiscrimination. The University provides equal opportunities for qualified persons in all aspects of institutional operations and does not discriminate on the basis of race, color, national origin, ethnic origin, religion, creed, age, physical or mental disability, veteran status, uniformed service, political belief, sex, sexual orientation, gender identity, gender expression, pregnancy, marital status, genetic information or social or economic status.
Any candidate offered a position may be required to pass pre-employment screenings as mandated by University of Kentucky Human Resources. These screenings may include a national background check and/or drug screen.
Patient Access Services Rep/UKHC
Requisition Number
RE53819
Working Title
Patient Access Services Representative
Department Name
H4027: REV Cycle MGT-PFE
Work Location:
Lexington, KY
Grade Level
07
Salary Range
$17.50-27.31/hour
Type Of Position
Staff
Position Time Status
Full-Time
Required Education
AA
Click here for more information about equivalencies::
https://hr.uky.edu/employment/working-uk/equivalencies
Required Related Experience
1 yr
Required License/Registration/Certification
None
Physical Requirements
Sitting at computer workstation for extended periods including data entry; repetitive motions, and occasionally standing or walking with objects up to 10 lbs
Shift
Monday through Friday, 8am-5pm
Fully Remote
Job Summary
The Patient Access Representative is responsible for providing pre-visit activities for UKHealthCare patients including appointment coordination and scheduling; resolution of patient complaints; collection and verification of demographic information and insurance/payer source information and correction of registration errors; as well as maintain HIPAA compliant and comply with all UKHC policies regarding patient privacy and confidentiality. This position will also participate in unit and Enterprise activities to improve efficiency, quality, safety, and patient satisfaction. Please apply for any and all positions you feel qualified. If you do not apply for a specific position, you cannot be considered for the position.
This is a fully remote position
Skills / Knowledge / Abilities
The ideal candidate will be customer service oriented; possess patient scheduling and health insurance knowledge; have the ability to multi-task with a strong emphasis on accuracy and attention to detail; proficient in Microsoft Office, to include Outlook, PowerPoint, Word, and Excel; excellent communication skills (both written and verbal); solid time management, critical thinking, follow-through, and planning and organizational skills are all critical to the success in this position and a high level of respect for confidentiality is a must.
Does this position have supervisory responsibilities? :
No
Preferred Education/Experience
4 years of healthcare customer service experience preferred and previous experience working with patient scheduling is highly preferred.
Deadline To Apply
04/05/2026
Our University Community
We value the well-being of each of our employees and are dedicated to creating a healthy place for everyone to work, learn and live. In the interest of maintaining a safe and healthy environment for our students, employees, patients and visitors, the University of Kentucky is a Tobacco & Drug Free campus.
The University follows both the federal and state Constitutions as well as all applicable federal and state laws on nondiscrimination. The University provides equal opportunities for qualified persons in all aspects of institutional operations and does not discriminate on the basis of race, color, national origin, ethnic origin, religion, creed, age, physical or mental disability, veteran status, uniformed service, political belief, sex, sexual orientation, gender identity, gender expression, pregnancy, marital status, genetic information or social or economic status.
Any candidate offered a position may be required to pass pre-employment screenings as mandated by University of Kentucky Human Resources. These screenings may include a national background check and/or drug screen.
Salary : $18 - $27