Part-Time Lead Dispatcher

Job Title: Part-Time Lead Dispatcher

Location: Hialeah Campus

Regular/Temporary: Temporary

Full/Part Time: Part-Time

Job ID: 1008650

Job Details Job FamilySTAFF - Support StaffGradeSGSalary$15.00 - Flat RateDepartmentPublic SafetyReports ToChief of Public SafetyClosing DateOpen Until FilledFLSA StatusNon-ExemptFirst Review DateDecember 19, 2025Position Overview

The Lead Dispatcher serves as a supervisor for the public safety dispatcher and PBX operators. The position also serves as a liaison between other public safety supervisors and support staff.

What you will be doing

• Determines the nature and importance of all telephone call request and initiates appropriate response actions to sufficiently service the request
• Inputs and retrieves information from several different Public Safety databases
• Monitors all internal office telephones, two-way radio communications, alarm and access control systems
• Maintains a detailed, daily incident report log
• Logs in and out lost and found items
• Issues parking decals and gate cards for Faculty and Staff
• Receives and distributes College keys to facilities and offices on campus
• Organizes, maintains and prepares schedules, documents, calendars, and/or equipment or supplies
• Performs other duties assigned
  
  

What you need to succeed

• High school diploma or GED and two (2) years of related experience in the field or one (1) year of computer-aided dispatcher experience
• All degrees must be from a regionally accredited institution
• Knowledge and understanding of College organization, goals and objectives, and policies and procedures
• Individual must be able to work in a critical high volume office environment, have command of proper telephone etiquette and general office procedures
• Possess computer skills
• Possess excellent communication and writing skills
• Possess the ability to interact effectively and diplomatically with representatives from a diverse population, both external and internal
• Possess a high level of customer service
• Ability to successfully complete any required training or orientation courses
• Ability to work a flexibility schedule to include evening and weekend assignments
• Ability to work well with students, faculty and staff
  
  

Essential Position

• This function/position has been designated as “critical.” This means that it has job duties that affect the security, safety or physical operation of the College, and are required to work at the Emergency Operations Center and/or have access to the incident scene once normal campus operations have been suspended.
  
  

Additional Requirements

The final candidate is to successfully complete a background screening and reference check process.