What are the responsibilities and job description for the Manager 3, Facilities Operations position at Inside Higher Ed?
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Department:Administration and Planning | FOD Operations Academic District Admin Custodial
The Zone Operations Manager is responsible for overseeing all daily operations related to maintenance and custodial services within the Academic District, specifically Zones 3 and 4, which encompass approximately 5.8 million gross square feet. This role serves as the primary point of contact for customers and stakeholders regarding facilities-related services and issues.
Key Responsibilities
The target hiring range for this job profile is $103,000 - $134,500. The actual salary paid to an individual will vary based on multiple factors, including but not limited to, education, years of experience, internal equity, etc.
Function - Facilities, Engineering, and Acquisition
Sub Function - Facilities Operations
Band - People Leader-Managerial
Level - M3
Position Type:Regular
Scheduled Hours:40
Shift:First Shift
Final candidates are subject to successful completion of a background check. A drug screen or physical may be required during the post offer process.
Thank you for your interest in positions at The Ohio State University and Wexner Medical Center. Once you have applied, the most updated information on the status of your application can be found by visiting the Candidate Home section of this site. Please view your submitted applications by logging in and reviewing your status. For answers to additional questions please review the frequently asked questions.
The university is an equal opportunity employer, including veterans and disability.
As required by Ohio Revised Code section 3345.0216, Ohio State will: educate students by means of free, open and rigorous intellectual inquiry to seek the truth; equip students with the opportunity to develop intellectual skills to reach their own, informed conclusions; not require, favor, disfavor or prohibit speech or lawful assembly; create a community dedicated to an ethic of civil and free inquiry, which respects the autonomy of each member, supports individual capacities for growth and tolerates differences in opinion; treat all faculty, staff and students as individuals, hold them to equal standards and provide equality of opportunity with regard to race, ethnicity, religion, sex, sexual orientation, gender identity or gender expression.
Current Employees And Students
If you are currently employed or enrolled as a student at The Ohio State University, please log in to Workday to use the internal application process.
Welcome To The Ohio State University's Career Site. We Invite You To Apply To Positions Of Interest. In Order To Ensure Your Application Is Complete, You Must Complete The Following
- Ensure you have all necessary documents available when starting the application process. You can review the additional job description section on postings for documents that may be required.
- Prior to submitting your application, please review and update (if necessary) the information in your candidate profile as it will transfer to your application.
Department:Administration and Planning | FOD Operations Academic District Admin Custodial
The Zone Operations Manager is responsible for overseeing all daily operations related to maintenance and custodial services within the Academic District, specifically Zones 3 and 4, which encompass approximately 5.8 million gross square feet. This role serves as the primary point of contact for customers and stakeholders regarding facilities-related services and issues.
Key Responsibilities
- Facilities Operations & Oversight: Manages the delivery of environmental services, general maintenance, property management, and preventive maintenance across assigned buildings and grounds. Supervises two M1 Managers who lead multi-disciplinary teams, including 27 maintenance personnel and three Facilities Services Specialist 3s responsible for contracted custodial services.
- Emergency Response Coordination: Leads and facilitates emergency maintenance activities and utility outages on the Columbus Campus. Ensures timely communication with affected building occupants, senior leadership, Public Safety, A&P Communications, and building leaders. Initiates RAVE alerts and escalates issues to Service2Facilities and the broader campus community.
- Customer & Stakeholder Engagement: Serves as the central liaison for facilities-related communications, ensuring transparency and responsiveness to occupant needs and building impacts. Maintains regular contact with building representatives to ensure service expectations are met or exceeded.
- Capital Projects & Strategic Planning: Collaborates with the FDC Project Team on planning and development of major construction and renovation projects. Oversees capital and operational budgets, and partners with OSU Energy Partners (OSEP) to implement and maintain Energy Conservation Measures (ECMs). Develops strategic plans to optimize facility performance, extend asset lifecycles, and enhance cost-effectiveness.
- Deferred Maintenance Management: Works closely with the deferred maintenance team to catalog, prioritize, and address facility needs. Actively manages backlog reduction and capital prioritization. Plans and executes summer and break-period work to improve building comfort and cleanliness.
- Budget & Resource Management: Manages the annual zone budget, monitors expenditures, and identifies opportunities for operational efficiencies. Advocates for facility needs including capital improvements, safety, utilities, inventory, and equipment.
- Staff Leadership & Development: Leads training and development efforts for frontline managers and shop staff. Identifies skill gaps, fosters mentorship, and promotes accountability through performance standards and operational reporting. Coordinates contractor and shop personnel activities as needed.
- Sustainability & Compliance: Integrates environmental sustainability initiatives into daily operations. Ensures compliance with university policies, including the Disaster Preparedness and State of Emergency Policy 6.17, designating this role as essential. This position requires participation in an on-call rotation and availability for 24-hour emergency response.
- Minimum of 7 years of progressive experience in building maintenance, custodial services, and/or grounds operations, with demonstrated success in direct customer engagement.
- Proven ability to lead teams, build collaborative work environments, and deliver exceptional customer service.
- Valid Driver’s License.
- At least 2 years of experience supervising or managing teams in building maintenance, custodial, and/or grounds operations.
- Experience managing staff within a unionized environment.
- Hands-on technical experience in roles such as maintenance mechanic, building operations trade professional, custodian, or groundskeeper.
The target hiring range for this job profile is $103,000 - $134,500. The actual salary paid to an individual will vary based on multiple factors, including but not limited to, education, years of experience, internal equity, etc.
Function - Facilities, Engineering, and Acquisition
Sub Function - Facilities Operations
Band - People Leader-Managerial
Level - M3
- Please include a current résumé detailing all relevant work history as part of your application.
Position Type:Regular
Scheduled Hours:40
Shift:First Shift
Final candidates are subject to successful completion of a background check. A drug screen or physical may be required during the post offer process.
Thank you for your interest in positions at The Ohio State University and Wexner Medical Center. Once you have applied, the most updated information on the status of your application can be found by visiting the Candidate Home section of this site. Please view your submitted applications by logging in and reviewing your status. For answers to additional questions please review the frequently asked questions.
The university is an equal opportunity employer, including veterans and disability.
As required by Ohio Revised Code section 3345.0216, Ohio State will: educate students by means of free, open and rigorous intellectual inquiry to seek the truth; equip students with the opportunity to develop intellectual skills to reach their own, informed conclusions; not require, favor, disfavor or prohibit speech or lawful assembly; create a community dedicated to an ethic of civil and free inquiry, which respects the autonomy of each member, supports individual capacities for growth and tolerates differences in opinion; treat all faculty, staff and students as individuals, hold them to equal standards and provide equality of opportunity with regard to race, ethnicity, religion, sex, sexual orientation, gender identity or gender expression.
Salary : $103,000 - $134,500