Director, Employee Accommodation Services

Job No: 539446

Work Type: Full Time

Location: Main Campus (Gainesville, FL)

Categories: Executive/Director/Management, Office/Administrative/Fiscal Support, Legal/Audit Services/Compliance

Department: 22020000 - GN-UNIVERSITY COMPLIANCE

Job Description

Classification Title:

Director, Compliance

Classification Minimum Requirements:

Master's degree in an appropriate area and at least six years of experience in appropriate area; or an equivalent combination of education and experience.

Job Description:

Program Leadership & Operations Management

• Direct and manage daily operations of Employee Accommodation Services using a case management model
• Oversee intake, triage, and resolution of accommodation requests across all campuses
• Establish workflows, performance metrics, and service standards to ensure timely case processing
• Monitor caseload distribution and adjust resources to meet demand
  
  

Staff Supervision & Team Development

• Supervise ADA Case Managers and administrative staff
• Provide coaching, training, and performance management
• Support onboarding and professional development of team members
• Foster a collaborative, service-oriented team environment
  
  

Complex Case Oversight & Decision Support

• Review and provide guidance on complex or high-risk accommodation cases
• Support interactive process discussions with employees, supervisors, and HR
• Ensure consistency and compliance in accommodation determinations
• Assist in resolving escalated or sensitive employee situations
  
  

Compliance, Auditing & Risk Management

• Ensure compliance with ADA and related regulations
• Conduct internal monitoring, audits, and case reviews
• Identify risks and implement corrective actions
• Support investigations, documentation reviews, and regulatory assessments
  
  

Strategy, Policy Development & Leadership Advising

• Advise senior leadership on accommodation trends, risks, and compliance strategies
• Develop and update policies, procedures, and guidance materials
• Support long-term planning, staffing models, and program growth
  
  

Training, Outreach & Stakeholder Engagement

• Develop and deliver training for supervisors, HR, and employees
• Serve as liaison to campus partners and external stakeholders
• Participate in or lead committees and workgroups
  
  

Expected Salary:

$122,000-$135,000

Required Qualifications:

Master's degree in an appropriate area and at least six years of experience in appropriate area; or an equivalent combination of education and experience.

Certified Compliance and Ethics Professional (CCEP), or the ability to obtain within one year of employment.

Preferred:

• Doctorate or master's degree in a related field
• Certified Compliance and Ethics Professional (CCEP), or the ability to obtain within one year of employment
• Demonstrated experience leading or managing an ADA or employee accommodations program in a complex organization
• Strong knowledge of federal and state laws related to employee accommodations (e.g., ADA, ADAAA, FMLA) and the interactive process
• Experience overseeing high-volume, case management-based service delivery models
• Proven ability to supervise, mentor, and develop professional staff in a compliance or HR-related environment
• Strong interpersonal and relationship-building skills with the ability to work effectively across all organizational levels
• Demonstrated ability to advise senior leadership on complex, sensitive, or high-risk compliance matters
• Excellent verbal and written communication skills, including the ability to convey complex regulatory concepts clearly
• Experience developing and delivering training or presentations for diverse adult audiences
• Strong analytical skills with the ability to research, interpret, and apply complex laws and regulations
• Demonstrated attention to detail, including producing polished, publication-ready written materials
• Proficiency with Microsoft Office (Excel, Word, PowerPoint) and virtual collaboration platforms (e.g., Zoom, Teams)
• Experience with Maxient, SmartSheets, or other similar information management systems
• Demonstrated strong writing and proofreading skills, producing final work products that are polished and ready for publication.
  
  

Special Instructions To Applicants:

In order to be considered, you must upload your cover letter, resume, and three professional references. Application must be submitted by 11:55 p.m. (ET) of the posting end date.

Health Assessment Required:

No

Applications Close: 10 May 2026

To apply, visit https://explore.jobs.ufl.edu/en-us/job/539446

Our Commitment:

The University of Florida is an Equal Employment Opportunity Employer.

Hiring is contingent on eligibility to work in the U.S. The University of Florida is a public institution and is subject to all requirements under Florida Sunshine and Public Record laws. If an accommodation due to a disability is needed to apply for this position, please call 352-392- 2477 or the Florida Relay System at 800-955-8771 (TDD) or visit Accessibility at UF.

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