What are the responsibilities and job description for the Customer Service Specialist position at Inside Higher Ed?
Posting Number:
S14577P
Working Title:
Customer Service Specialist
Department:
Auxiliary Parking Admin
About The University Of Georgia:
Chartered by the state of Georgia in 1785, the University of Georgia is the birthplace of public higher education in America and is the state’s flagship university (https://www.uga.edu/). The proof is in our more than 240 years of academic and professional achievements and our continual commitment to higher education. UGA is currently ranked among the top 20 public universities in U.S. News & World Report. The University’s main campus is located in Athens, approximately 65 miles northeast of Atlanta, with extended campuses in Atlanta, Griffin, Gwinnett, and Tifton. UGA employs approximately 3,100 faculty and more than 7,700 full-time staff. The University’s enrollment exceeds 41,000 students including over 31,000 undergraduates and over 10,000 graduate and professional students. Academic programs reside in 19 schools and colleges, including our newly established School of Medicine.
College/Unit/Department Website:
tps.uga.edu
Posting Type:
External
Retirement Plan:
TRS
Employment Type:
Employee
Benefits Eligibility:
Benefits Eligible
Full/Part Time:
Full Time
Additional Schedule Information:
This position offers a 40 hour work week.
Typical schedules are 8 AM – 5 PM, Monday-Friday. May include evenings and weekends.
Advertised Salary:
$34,500 / yr - $ 37,951 / yr ; Commensurate with Experience
Posting Date:
01/09/2026
Open Until Filled:
Yes
Proposed Starting Date:
02/02/2026
Location of Vacancy:
Athens Area
EEO Policy Statement:
The University of Georgia is an Equal Opportunity employer. All qualified applicants will receive consideration for employment without regard to age, color, disability, genetic information, national origin, race, religion, sex, or veteran status or other protected status. Persons needing accommodations or assistance with the accessibility of materials related to this search are encouraged to contact Central HR (hrweb@uga.edu).
USG Core Values Statement:
The University System of Georgia is comprised of our 26 institutions of higher education and learning, as well as the System Office. Our USG Statement of Core Values are Integrity, Excellence, Accountability, and Respect. These values serve as the foundation for all that we do as an organization, and each USG community member is responsible for demonstrating and upholding these standards. More details on the USG Statement of Core Values and Code of Conduct are available in USG Board Policy 8.2.18.1.2 and can be found online at https://www.usg.edu/policymanual/section8/C224/#p8.2.18_personnel_conduct.
Additionally, USG supports Freedom of Expression as stated in Board Policy 6.5 Freedom of Expression and Academic Freedom found online at https://www.usg.edu/policymanual/section6/C2653.
Classification Title:
Customer Service Rep I
FLSA:
Non-Exempt
FTE:
1.00
Minimum Qualifications:
High school diploma or equivalent
Position Summary:
This incumbent is responsible for providing customer service support for all Auxiliary Services Units to ensure customer satisfaction throughout the Division. The Customer Service Specialist guides customers through system processes and software applications and provides feedback on both known/unknown and unresolved issues that directly affect the customer service experience. This individual provides continuous feedback to management teams of individual units to assist with process improvements that benefit customer satisfaction. Daily task will vary depending on customer demands, such as: appeals, departmental orders, emails, frontline customer service, permit sales, internal reporting, and base dispatch. Primary focus will be on the customer experiences with the purchasing of goods and services provided by Auxiliary Services.
Knowledge, Skills, Abilities And/or Competencies:
No
Is this a Position of Trust?:
Yes
Does this position have operation, access, or control of financial resources?:
Yes
Does this position require a P-Card? :
No
Is having a P-Card an essential function of this position? :
No
Does this position have direct interaction or care of children under the age of 18 or direct patient care?:
No
Does This Position Have Security Access (e.g., Public Safety, IT Security, Personnel Records, Patient Records, Or Access To Chemicals And Medications):
Yes
Credit And P-Card Policy:
Be advised a credit check will be required for all positions with financial responsibilities. For additional information about the credit check criteria, visit the UGA Credit Background Check website.
Background Investigation Policy:
Offers of employment are contingent upon completion of a background investigation including, a criminal background check demonstrating your eligibility for employment with the University of Georgia; confirmation of the credentials and employment history reflected in your application materials (including reference checks) as they relate to the job-based requirements of the position applied for; and, if applicable, a satisfactory credit check. You may also be subject to a pre-employment drug test for positions with high-risk responsibilities, if applicable. Please visit the UGA Background Check website.
Duties/Responsibilities:
Customer Service:
50
Administrative:
40
Perform Other Duties As Assigned:
10
Contact Details:
For questions concerning this position or recruitment progression, please refer to the Recruitment Contact listed below.
Recruitment Contact Name:
Karey Kazemi
Recruitment Contact Email:
kareyk@uga.edu
S14577P
Working Title:
Customer Service Specialist
Department:
Auxiliary Parking Admin
About The University Of Georgia:
Chartered by the state of Georgia in 1785, the University of Georgia is the birthplace of public higher education in America and is the state’s flagship university (https://www.uga.edu/). The proof is in our more than 240 years of academic and professional achievements and our continual commitment to higher education. UGA is currently ranked among the top 20 public universities in U.S. News & World Report. The University’s main campus is located in Athens, approximately 65 miles northeast of Atlanta, with extended campuses in Atlanta, Griffin, Gwinnett, and Tifton. UGA employs approximately 3,100 faculty and more than 7,700 full-time staff. The University’s enrollment exceeds 41,000 students including over 31,000 undergraduates and over 10,000 graduate and professional students. Academic programs reside in 19 schools and colleges, including our newly established School of Medicine.
College/Unit/Department Website:
tps.uga.edu
Posting Type:
External
Retirement Plan:
TRS
Employment Type:
Employee
Benefits Eligibility:
Benefits Eligible
Full/Part Time:
Full Time
Additional Schedule Information:
This position offers a 40 hour work week.
Typical schedules are 8 AM – 5 PM, Monday-Friday. May include evenings and weekends.
Advertised Salary:
$34,500 / yr - $ 37,951 / yr ; Commensurate with Experience
Posting Date:
01/09/2026
Open Until Filled:
Yes
Proposed Starting Date:
02/02/2026
Location of Vacancy:
Athens Area
EEO Policy Statement:
The University of Georgia is an Equal Opportunity employer. All qualified applicants will receive consideration for employment without regard to age, color, disability, genetic information, national origin, race, religion, sex, or veteran status or other protected status. Persons needing accommodations or assistance with the accessibility of materials related to this search are encouraged to contact Central HR (hrweb@uga.edu).
USG Core Values Statement:
The University System of Georgia is comprised of our 26 institutions of higher education and learning, as well as the System Office. Our USG Statement of Core Values are Integrity, Excellence, Accountability, and Respect. These values serve as the foundation for all that we do as an organization, and each USG community member is responsible for demonstrating and upholding these standards. More details on the USG Statement of Core Values and Code of Conduct are available in USG Board Policy 8.2.18.1.2 and can be found online at https://www.usg.edu/policymanual/section8/C224/#p8.2.18_personnel_conduct.
Additionally, USG supports Freedom of Expression as stated in Board Policy 6.5 Freedom of Expression and Academic Freedom found online at https://www.usg.edu/policymanual/section6/C2653.
Classification Title:
Customer Service Rep I
FLSA:
Non-Exempt
FTE:
1.00
Minimum Qualifications:
High school diploma or equivalent
Position Summary:
This incumbent is responsible for providing customer service support for all Auxiliary Services Units to ensure customer satisfaction throughout the Division. The Customer Service Specialist guides customers through system processes and software applications and provides feedback on both known/unknown and unresolved issues that directly affect the customer service experience. This individual provides continuous feedback to management teams of individual units to assist with process improvements that benefit customer satisfaction. Daily task will vary depending on customer demands, such as: appeals, departmental orders, emails, frontline customer service, permit sales, internal reporting, and base dispatch. Primary focus will be on the customer experiences with the purchasing of goods and services provided by Auxiliary Services.
Knowledge, Skills, Abilities And/or Competencies:
- Possess in-depth knowledge and experience of computers/data entry and working knowledge of Microsoft systems.
- Attention to detail, good written and oral communication skills, as well as interpersonal skills, to ensure exemplary customer service.
- Possess the ability to act calmly and take action in dynamic situations.
- Experience utilizing TouchNet, FLEX, Team Dynamix, and data analysis software such as QLIK.
- Lift 25 pounds.
- Stand or sit for many hours.
No
Is this a Position of Trust?:
Yes
Does this position have operation, access, or control of financial resources?:
Yes
Does this position require a P-Card? :
No
Is having a P-Card an essential function of this position? :
No
Does this position have direct interaction or care of children under the age of 18 or direct patient care?:
No
Does This Position Have Security Access (e.g., Public Safety, IT Security, Personnel Records, Patient Records, Or Access To Chemicals And Medications):
Yes
Credit And P-Card Policy:
Be advised a credit check will be required for all positions with financial responsibilities. For additional information about the credit check criteria, visit the UGA Credit Background Check website.
Background Investigation Policy:
Offers of employment are contingent upon completion of a background investigation including, a criminal background check demonstrating your eligibility for employment with the University of Georgia; confirmation of the credentials and employment history reflected in your application materials (including reference checks) as they relate to the job-based requirements of the position applied for; and, if applicable, a satisfactory credit check. You may also be subject to a pre-employment drug test for positions with high-risk responsibilities, if applicable. Please visit the UGA Background Check website.
Duties/Responsibilities:
Customer Service:
- Resolve customer issues and find solutions or alternatives in a timely manner.
- Work as frontline cashier.
- Assist Customer Relations customers with inquiries.
- Process Departmental order.
- Process Appeal results.
50
Administrative:
- Answer switchboard – 5 Lines.
- Answer and/or assign all tickets via TeamDynamix.
- Screen and distribute incoming correspondence.
- Prepare letters, reports, and records as assigned.
40
Perform Other Duties As Assigned:
- Participate in department and campus-wide activities associated with the duties and responsibilities of the position.
10
Contact Details:
For questions concerning this position or recruitment progression, please refer to the Recruitment Contact listed below.
Recruitment Contact Name:
Karey Kazemi
Recruitment Contact Email:
kareyk@uga.edu
Salary : $34,500 - $37,951